Las Margaritas

The food was decent not mind blowing authentic. The atmosphere was great, seems this is the place where people go to drink margaritas and hangout. The place was packed and had great service. The food came out quickly, it was not piping hot 165 degrees. I was shocked when I received the bill, it was way less than I expected. Great value for what you get.

This was our first time eating dinner at a restaurant in 2 years. Since it was nice outside we decided to try this place and sit on the patio. When we got there, we noticed a lot of empty tables on the patio. However, we were told there was a 20 minute wait because they didn't have enough servers. We just decided to eat inside. And while we were disappointed about not being outside, the food and drinks were good. Our server was great and very friendly.

The view of this place is amazing. The marg was a little weak this time compared to last time. Furthermore, my experience at the same Las Margs a few weeks later was horrible. I placed my order for the item that is pictured below which I received on my first visit and was completely happy. Nevertheless on my most recent visit on Labor Day, Jace provided me with a horrible experience. I ordered the same exact meal and it looked nothing like this meal. Jace reluctantly offered assistance and instead complained about how they were short staffed and even went to mention the manager was in the kitchen with a torn Achilles cooking (maybe that had something to do with my service was bad). I mentioned to Jace I was supposed to have quest on top instead of the enchilada sauce that somehow ended up on there. I asked see a menu to show Jace that it was listed that way. Instead Jace proceeded to the short staffed kitchen and returned with a side bowl of queso and remarked “we usually don’t do this” and handed me the queso. On the menu my order clearly stated it was covered in queso. Jace did not one time ask how could he fix my order instead he insisted on me eating my food as is and it was $20 I didn’t want to spend. His service and commitment to exceptional customer service has led to me not wanting to visit this restaurant anytime in the near future. Considering the last visit the server was super nice the server this time showed the customer service level that he would usually be off, but he had to work on the holiday type of service. Choosing to spend my coins in this establishment and having to experience a subpar server experience is the last experience I want on my bucket list. The lack of attention to detail and Jaces negligence to service the customer is not a good experience. As stated, precariously the food and the experience was okay, yet Jace should maybe be washing dishes instead of assisting customers because he doesn’t understand a customer first model. I refuse to revisit this place as I’m afraid of the service I mean receive when the server is in the wrong.

We were sat and given chips and salsa. The guy bringing chips told me I had to ask the waiter for queso when I asked if we could get some. We never got a waiter. No one came to ask what we wanted to drink, and we had to hunt someone down just to get some sodas. We watched two tables that came in after us immediately get drinks and service. Then, our tacos were cold, and we barely saw our “waiter” again. We can handle a busy restaurant needing more time and patience, but we were one of two groups in our section When we tried to tell someone at the front that we had a bad experience, we were laughed at and given no form of an apology. I suggest going to the St. Charles Rd. Location. They may be smaller and not come with a view, but they are kind and efficient.