Zaxby's

Terrible customer service . No one in the store was in uniform and no one honored the core values . I came to pick up a doordash order and was told someone else picked the order up because it wasn’t on the screen . Then as I was trying to figure out what happened with my order , Bri (the GM) offered no solution and simply had an extremely terrible attitude . I was shocked when I asked for corporates number and was completely denied the information . I quote Bri Stenhouse “here’s my personal card and number. All they will do is contact me anyways.” I was clear in letting Bri know that I wanted corporates number because of the lack of service , rude attitude and no intent to resolve the issue . Her response once again was “they’ll just contact me” I connected Doordash support and told them about the issue with the order “not being placed” even tho I had proof it had been . While on the phone with Doordash support team , they tried calling the store several times to verify the order and no one picked up the phone . I stood there for over 15 min and just watched them talk , play around and act like they weren’t at work . I have honestly never had such bad service in my life . I am a co manager , business owner , and dash on the side for extra money . I take customer service EXTREMELY serious !!! Especially during these crazy times .

Very poor service sat at the window for 5 minutes watching the lady fix everyone in line drinks before even taking my payments and having a bad attitude the whole time, then giving me a drink with something black on my lid and my other Tea tasted like soda was mixed in it. I did not appreciate this and will not be back to this location for a while.