Red Lobster

You can tell that the wait staff is really trying but it's a struggle. The wait was only about 20 min but once we were sat it took another 20 min for the server to come and get our drink and food order. Then fast forward an hour ... we get our appetizer ... then.. 15 minutes more we get our food ... our salads never came. Most of the food was barely warm or flat out cold. The server asked of everything was OK and we let him know so the manager came over and spoke to us. He brought us our salads about 10 min later and I got a new crab cake since mine was ice cold and in odd little pieces ... it was a terrible experience We won't be back to this location.

First I went to the Red Lobster in Cayce and didn't seem clean and it smells. I left and drove to this one. It was what I a lot better. The waiter was great. I wish I would've remembered his name. The meal was good expect the scallops was offer cooked. Other than that it was a good meal. I'm sure my waiter would have corrected the problem but I didn't address it. The scallops is the reason for the 4 star instead of 5.

Terrible customer service. Upon arriving, we knew there would be a wait. We were fine with that. We were told that the manager was not allowing customer's to be seated temporarily because the kitchen was backed up. When seating resumed the hostess seated two larger parties that arrived after us. We continue to wait..... After over an hour, we ask what the issue is because there are plenty of open tables. We were informed that seating had been halted again by the manager and that we would be next. They continued to seat people that came in after us. After about 20 more minutes of us waiting, watching people be seated. We asked the host again what the deal was and she gave the same response as the previous time and was somewhat defensive about it. We told them to forget it after over an hour waiting, watching everyone else be seated but us. Pathetic! Would be a nice place to actually open a Red Lobster. Never again will we visit this location.

Red Lobster has always been a winner for me! Its the rolls!!! But down to business, prices have gone up a good bit along with prices everywhere else! That was to be expected though. The food was very good as usual, it being a very rare and odd occasion that I'm not satisfied. However, the service, unlike some of my previous visits, was outstanding!!! My server said they had only been doing the job for 6 months! Bravo Red Lobster! Keep up the good work, and bring some of those prices down a little!!! 😁

My husband and I had dinner here on March 05, 2022. I swear this is one of the worst Red Lobster I ever ate at. It took forever for us to get our food and when it did arrive it was cold, and it didn’t look fresh at all! We sent everything back because we wanted fresh hot food. The waitress or the kitchen staff warm the food up in the microwave and thought that was appropriate. At the point I found the manager and sent the food back by her. I’ve tried to give this location chance after chances, but I’m completely done. I’ll rather drive to the Sumter location, the food is always good there.