Subway

I just grabbed a bite here with my wife after doing our laundry. It's normally not very busy on Fridays from 3:30pm to 6:30pm. I'm certain that the Covid-19 Pendemic has something to-do with it. I find this location clean, tables wiped, no trash on the floors, the staff is friendly and courteous at least the over the counter young lady and the thin young man prepping orders to be picked up by uber and doordash drivers. If you stop by this is my twist on the meatball parm. Add sweet peppers and black olives. The cold peppers clashes with the hot meatballs but the sweet peppers kick in and wow. That's just my twist enjoy!

Place is always clean but the service is horrible. There is normally only one person working the store and depending on who you get, they’re either on their phone or with their AirPods on. When the manager is there, she’s yelling at her employees in front of the customers. I get trying to discipline her employees but don’t do it in front of your customers. And in a demeaning way too. Next time I’m there I’ll make sure to take pics and videos to post it. It’s too much.

Always treating customers with attitude for no reason. Dude slammed the bread door because there was a confusion about whether or not they had Italian herb/cheese. I told him I thought there was no Italian herbs and cheese since the next customer got that. I must’ve misheard, whatever and I even said it’s fine I’ll just stick with wheat then so they don’t go and start over. I then go to the older lady and I tell her what I want on my sandwich. She then tells me that I told her about the spinach too late like I was suppose to know you are suppose to add spinach later?? My bad,I just named the vegetables as I saw them. Then I tel her in Spanish only one sandwich with Mayo and chipotle and I repeated it since I saw she was already going over and putting it on the other. I then tell her I said only one and she gets upset and says that I’m suppose to tell her in a specific manner when I clearly told her in Spanish. This is not the first time either. When covid was full force they would hardly wear their masks and would get upset and give attitudes when you told them to please wear it right. I never get mad at customer service and I’m very respectful always with them because they are doing people a service and it doesn’t necessarily have to be with a smile because screw that people suck. But honesty this situation was so uncalled for. For a simple sandwich LOL. Cookies fire though

This is the worst location I have gone to so far. HORRIBLE customer service. I was yelled at for not wearing my mask, which I then kindly asked if they have a mask and then said no. Which in fact they had plenty of masks. I had to leave and go back to my car just to get a mask which is something they could have gave me. There were two rude employees working on my sandwich and I finally went to go pay, I asked for the store managers name and the employee proceeded to ask me why I needed it and started getting disrespectful. I then asked for her name and she used hand gestures to disregard me. She was being disrespectful and using a very inappropriate tone with me. Will never come back here.

I rather drive a little further and go a different Subway. I placed an order online to be picked up. I ordered a combo and selected specific chips and a specific bottled drink. When placing the order I provided my number as it is required so I can be reached in case there is a question in regards to the order, also, there are no instructions for the store's covid-19 protocol when picking up an order. For the record, I'm fully vaccinated and mask compliant, but I choose not to wear a mask unless mandatory by the business. I've also walked into this Subway in the past and placed an order in person, and was never asked to wear a mask. Upon walking in the manager requested that I wear a mask, I complied. A couple of minutes later a couple of girls walked in without a mask, he did not ask them to wear one. They went up to the fridge, pulled out drinks, paid and walked out and at no point did this manager ask them to wear a mask, all this while I was still in the store. I stated I was picking up an order, all that was ready was my sandwich, no chips, no bottled drink. I was asked to pick my drink and my chips. I go looking for the chips and they don't have the ones I selected online when I placed the order. I go to select my bottled drink and they didn't have the one I selected either. So what was the point of asking for a contact phone number if they didn't have what I specifically asked for? I paid for a combo for chips and I drink I really didn't want. They might have gotten my sale this time... but they definitely lost this customer. Driving out to a different Subway next time.