Steak 'n Shake

It was our first time trying the food here, we loved it! The burgers are more thin and crispy. It tastes more like real pressed beef, compared to Mc Donald's patties. The fries are super thin, but so crunchy and good. We tried the cotton candy shake, it tastes more old fashioned than the cotton candy ice cream you might try somewhere else. It's more subtle, than a strong flavor. But we loved it. Worth trying. I loved all the pictures on the outside of the building. Great experience. Love ❤️ from Kelsey and Lydia. Visiting from Canada 🇨🇦

Every time we try to give this place a chance, we regret it. The employees here hate life and make it known by how incredibly rude they treat customers. We are very understanding people as we've worked in the restaurant/service industry. However, it is unacceptable how the employees treat people. We felt like an inconvenience, repeatedly asked "are ya done?" As we were trying to order, when we asked for meat and cheese only the lady said "omg just pull around ugh!!". We simply drove off because we were so worried about making this person even more irritated. This was probably the fifth time we've been treated so horribly. We won't be back like many others on this review. I'm very surprised this place is still open.

Awful experience waited in drive through for one hour. Did not get chicken strips for kids meal . Went back to window walked up to window was told "don't be knocking on my window." Told him male staff I did no get chicken strips. Was told to in back in line and drive around building. Finally got strips they were cold and hard. My grandson could not eat them. Very disappointed in this service and food. Wasted $29.00 zero stars

I buy my mother a Steak 'n Shake shake at least 3 times a week from the location on the corner of Gunbarrel and Shallowford in Chattanooga. She is in a nursing home and this is her one guilty pleasure. I can understand the slight rate increase lately, however that doesn't explain the reduction in product! I always order either strawberry or vanilla with no toppings. Lately the cup has been barely 2/3 full. At almost $4 for a plain shake I would expect the cup to be full.

This place has been the pits for 2 years now! Never fails that the burgers are always cold when you get them and the fries are soggy. Anyone reading this you can put all the complaints you want on here but when you try to call the store or office they just don't give a s*** and never return your phone call . all I can say is Steak and Shake has gone downhill at this location, and they'd be doing themselves and their customers a service by just closing it down. Don't waste your time or your money.

The last 4 times we have gone our order has been wrong. This has only happened going through the drive thru. Ordered only 2 items earlier and they forgot the fries with my husband's meal and gave me someone else's sweet tea. While the food itself is good your might be look elsewhere to actually get you order correctly.

My mom and I had not been to Steak 'n Shake since before COVID. We were unaware of the dramatic changes that happened in the interim. Apparently now the potential diners have to place their orders at (or near) the cash register, then seat themselves. When their order is ready, they have to go pick it up at the counter. As I said, apparently, because we didn't stay. The cash register had a line so I looked up the menu online. The prices were double what they were when we were there about 3 years or so ago. I guess that explains why it wasn't crowded inside like it used to be.

There is not enough space on here for me to explain how wrong my family's experience was today at this restaurant. Something at the establishment needs to change and soon. It's easier to say what was right. One of my granddaughters loved her fries and the shakes( that we got 1 at a time over a 30 minute period) were awesome. The remainder of the $76 worth of food was unspeakable. Oh, and the place should be shut down solely on nastiness.