Wendy's

Was not this location but 2 others in Cedar Rapids, Was a horrible Wendy's experience, went to 2 different locations, both in Cedar Rapids, 1st one went to drive thru, 3 cars in front of me but moving right thru, thought good this will be quick, no they asked to please come in (strike one), people in front of me just drove off, (defeats purpose of drive thru) but hey it's only blocks from me so I elected to go in and carry out, one guy in front of me, looked like 2 people working total, but guy wanted chocolate frosty and whatever meal, which I was also looking to get, he was told no chocolate only vanilla, (strike 2), well in my head they were pushing 50 cent frosty and that was what drove my wife and I to get dinner from Wendy's so I could deal with vanilla today, now the girl at front is mixing coffee and cream next to register and paying no attention to me standing there till she got done while asking me what I wanted, now I know I said not paying attention to me while asking what I wanted, after she was done making her coffee she walked over to the register and started in about she didn't think the last order was completed, the guy in front of me was heading to get his drink and i said he paid and has his receipt in hand, guess she figured it out looked at me and said what did you want, (strike 3.... 2 1/2 I'm still hungry lol) any way I start to give my order and guy comes back from trying to get drink asking for Ice, girl interrupts me again to tell him they have no Ice. What I'm done strike 3, 4,5 I said really you have no ice and walked out, still really wanted Wendy's (lucky for them a second chance) so this was the 1st Ave location, decided to go to 42nd st location. Called wife to let her know decided I would just go in at this one and carry out, parked, got out of car, walked up pulled door and it was locked with faint sign in window saying lobby closed please go to drive thru (isnt it illegal to lock those doors during business hours) anyway took 15-20 mins with 3 then 4 cars in front of me cause they got something wrong and couldn't go in so came back into line, asked guy at window why lobby was closed and he said understaffed, got my order, got home, fries cold, tea tasted very old, and my no mayo burger had globs of it wiped it off with napkins, burger not great either, not sure does ketchup come on baconator? Anywho will not be going back anytime soon #epicfail this is just my take on that day and my experience.

I ordered two honey butter chicken biscuits early this morning I didn’t get around to eat them until 9am when I went to eat them they had no chicken patty on them. When I called him I tell them the lady said I only orders to honey biscuits, I told her no I didn’t and when I proceed to ask about either a refund or just give me two new biscuits with the patty on them she hung up on me. I WILL NEVER COME BACK TO this Wendy’s she was rude and unprofessional. Maybe y’all need to go back and train the employees on how to talk to customers and how to handle situations like this.

I really stopped going here. When good staff is working, the quality is good. When bad or overworked staff is working, quality suffers to the point of absurdity. My frustrations have lead me to switch from weekly visits to buying steaks at the store and cooking them at home. Even better, I am saving money and getting a predictable level of quality. If I hear that this Wendy's has rebounded, I may return in the future.

I hardly ever go to Wendy's. Me and my sister went there around 2pm. We ordered the 4 for 4 I got the chicken sandwich and my sister got the same thing but with a grilled chicken wrap as well. First of all my chicken was hard. And my sisters chicken. Wrap had a raw blood piece inside the half cooked chicken. None of the employees was working they were all on there phones and chatting with friends and customers. The worst customer service we've ever had. We will never be going back there again!!

the workers aren’t mean, they’re just incompetent. i was the only customer in the place and it took 10 minutes for them to fix my order, since the poor guy at the register couldn’t punch it in correctly. i asked for a lemonade with my combo and he added creamer and sugar, like it was coffee, and no matter how many times both him and i told the other workers that was a mistake, i just wanted a lemonade, everyone was confused every time we had to re-explain it. really annoying. when i got the food the fries were hot but the sandwich was lukewarm at best, but fully cooked. a few people came in later and i heard everyone single one of them come back and have something wrong with their order.

Went there around 5 p.m. on Sunday 3/8 only two other customers the restaurant was dirty I asked if they could cook my food fresh and she asked if I wanted fries cooked fresh also... (No I want some stale fries)....then the girl was standing over in the Drive-Thru braiding her hair where they're are fixing everybody's food... This place is gross I'll never go back there!!!