Crab Depot

I would love to leave a 0 star review however that option is not available. My wife and i ordered a dozen crabs for fathers day with overnight shipping. On the day the crabs were supposed to be delivered we get an email saying they would not be able to fulfill their delivery for fathers day. My wife contacted the company and spoke to a lady named Tory who offered to upgrade our crabs to the next largest size or add some "extras" to our order for the inconvenience. Being as things happen outside of people control we accepted their offer and waited for the delivery to be made a few days after fathers day. Welp...we should have cancelled right than and there as when the crabs finally did arrive there was nothing that was promised. While i was irritated the crabs were late i was angered that they had welched on their side yet again. Furthermore my father informed me that while they were a lovely gesture that he would not be eating them as the ice packs were warm when they arrived at his house. By now my wife was angry as well and called the company yet again. After getting the run around for over 30 mins the message was relayed from the owner (Greg Daily) that we were to send the crabs back to them as verification in order to get a refund. This clearly was an absurd request as the box of undersized crabs were sitting in the heat cooking up a nice ripe smell. It was a this point that I began calling the company as i felt i needed some answers. The lady who answered the phone made it pretty clear between her snarky comments and nervous chuckles that they weren't going to stand by their product. I was promised a call back from Tory as she wasn't available. A week went by with no call back so i called again and this time Tory answered the phone. At this point a replacement was out of the question i wanted a refund however Tory decided it was to much trouble to address my concerns considering they had already gotten my $200 and some dollars. In the end i will have to go to my credit card company and dispute this charge as we received terrible service through out the whole ordeal not to mention blamed for what was clearly a screw up on their end considering the packaging and shipping of crabs is their job. The moral of the story is i should have read their recent reviews which are nothing but negative and stayed far away from this cesspool of a "business". As an after thought my wife and i compiled all the voicemails, pictures of uneaten crabs sitting by the trash can, phone calls, etc. should this establishment seek to discredit our claims. its unfortunate that my first yelp review would have to be negative but when a company makes it clear they are a moral hazard i have no choice but to try and caution others so they don't experience the same thing as my family experienced.