Smooch Frozen Yogurt & Mochi

The frozen yogurt and mochis are delicious. However, the frozen yogurt is not self-serve and the employee was a bit skimpy on the toppings. The mochis are also quite expensive. I bought only 4 and they were over $7. The employee there was also quite rude and listened to ear phones the whole time and getting up for her seemed like a chore. She also looks down at your receipt right away to see if you gave her a tip right after you sign it. Even with a tip, that still didn't seem to please her. This place would've been so much better if the atmosphere was a little more cheerful with an employee that could at least take out her earphones when customers walked in.

My favorite thing here is the Mochi icecream. I like trying the new flavors that come in but the actual frozen yogurt is just okay. I would rather go to other frozen yogurt places for froyo. But I like going here for the mochi icrecream! The price is also a bit much I think, but I haven't found many other places that serve mochi icrecream.

I've ordered from them multiple times, and only once was my order correct. The last order I placed, like many others, did not have all of the food that was payed for. This wouldn't be a big deal, but store does not have a line that is answered by staff, and even after leaving multiple voice-mails I was never contacted by the store or received the food that was payed for. This has been a reoccurring issue with them, as communication with customers is horrible and next to non-existent, and the ordered product is never consistent in amount that you receive. That, next to the store taking money and refusing to contact their customers to rectify mistakes, makes the yogurt completely not worth it with so many more reliable and responsive stores around Boulder.