Arby's

The dining room closed early due to a staff shortage but there were several staff members standing around talking once we made it through the long drive through line. The person working the drive thru window that was taking orders was rude and she said she was a manager. Horrible service. We have eaten here before and the service was good and food was good. We won't be back due to the rude manager.

The general manager, Jennifer, of this store is SUPER unprofessional. I arrived at the store at 10:30 on 06/05 and the door was locked. There was a sign on the door saying “dining room will be closing this evening.” I called the store asking if she could unlock the dining room door, her response was: “why do I need to unlock the dining room door?” I responded with, “because it’s locked”. She then asked the question again and asked for my name - in which I hung up. While putting my son back in the car, a man (either a friend/husband/maintenance man casually walked outside). She then unlocked the door and yelled, “I’ll unlock the door at 11 when I have some help!” Mind you, there are no cars in the parking lot or drive thru. I got back in my car and said that was ridiculous. The man butted in and said, “maybe if she had some help she would be able to open at 11. And asked if I wanted to do “something about it.”” After leaving the property, she called me from the store number and after not answering, she called back ON HER PERSONAL CELL PHONE. My girlfriend and I called back this morning telling us we were both barred from the property. I will be addressing her behavior with corporate tomorrow.

Who is even keeping this place open? They never have customers. Ive never had to wait to pull up to the drive thru speaker, its always open. However, I somehow constantly have to pull around and wait and still never end up with everything that goes with my order. They have so few cuatomers that they are making fries and stuff to order. We need a new place. Sorry but this place needs to close.