7-eleven

I had an order to pick up for a client. When I got there, it was not ready. I had to wait for the clerk to put the order together. The entire time I was in the store and interacting to the clerk, he was speaking a foreign language presumably into his phone. He never broke stride to say anything to me in English or any other language. This is an ongoing problem. The invention of AirPods does not mean that, not only do you not have any customer service, you’re completely ignoring the customer because you’re yappin on the phone. This seems to be a 7-11 problem. Not a Circle-K, Maverick, or Kum and Go one. There are SO many other, better, and more convenient convenience stores.

Have been coming here for about 7 years very disappointed that they close without warning, it's very vital to the neighborhood and to the baseball field across the way whenever there are games there's a lot of people that come over here. l love their fresh pots of coffee and their friendly customer service so sad to see them go wish they would have gave us some kind of notice. Huge loss to the neighborhood.

I am posting about the location at Airport Rd. And Alameda which isn't even listed on Google.... I been going to this store twice everyday since I moved in down the street nearly two months ago. In the morning I get my co-workers and I coffee and donuts. In the evening I get a pack of cigarettes, something to eat and a drink on my way home. Every other day I fill my gas tank here as well. In total Im sure I spend a minimum of $150 here every week. Fifteen minutes ago I received the worst customer service in my life. When I went to pay for everything the cashier refused my money because I had a dollar in change. He immediately looked at the change and instead of counting it he said "get out of this store". I tried to argue because I am there every day and he should not be allowed to refuse money just because it is change, change is legal currency and is not a reason to refuse business. He then said "take your American money little girl and leave." When another customer showed up he pretended to say that I did not have my I.d. luckily that customer was a police officer. I showed the officer my i.d and explained that I will be taking my business somewhere else. The cashier refused to give me his name or his managers name and would only give me a receipt with the store number on it. He is an Indian man and told the officer his name is Gorje. I honestly feel bad for the owner of this store. There are several employees here who are probably the reason he loses a lot of money. I've witnessed a young female cashier with long braids get in a customer's food while checking them out. She noticed refuse to remake the food for the customer and instead disposed of all the pizzas so he could not order another one. I also noticed that on the shifts that she is working; the store is a mess, the trashes are full and there will be spilled drinks all over the counter. She seems to have time to go out and smoke. One of the times when she was smoking in her car she nearly got into a car accident with my bosses van as she was recklessly driving out of the parking lot. My husband was in the store getting pop corn and ice cream for our family for movie night. I was not there with him but he came home obviously upset. He told me that one of the employees called a man a very bad word when the man was just asking to use the restroom. Refusing to let him saying that the customer wasn't paying for anything. My husband told me that he saw him pumping gas at a pump. I'm assuming that was the same man I dealt with tonight. On another occasion I watched as the cashier claimed that an elderly woman "threw her money at her". It was obvious to the everyone in line that the elderly lady had only loudly set her money on the counter because she couldn't see very well. None the less the cashier continued to make a scene and ACTUALLY WALKED OUT for a while, leaving the store completely unattended temporarily. The kind Indian man who works there came out from the back and had to apologize for her behavior. In the process I watched several customers walk out. The store is new and seems relatively clean now but it will not be long before it is completely run down with the neglect from employees. To say the least I will not continue to give this store my business and will discourage my neighbors, coworkers and family from doing so as well. I have never had anyone speak to me the way that man did. He knew he was doing the wrong thing because he lied to police and tried to claim I had no identification. Which I obviously did or the police would have ticketed me for not having it.

Just went in to snacks before catching my bus to see a movie. Cashier went slow, stopped to talk to other employees while ringing me out, didn't listen when I asked for a specific grill item, forgot that I had asked for a grill item. I had to leave before she very slowly went to get (the wrong) grill item to try and catch my bus, missed my bus, went back in to get the grill item, had her tell me that since she rang up the wrong grill item, she would need to refund me and I'd have to pay again, presumably at the very slow, prone to making mistakes pace as before. I had to just leave without getting either the refund or my food to keep from yelling at her. I don't don't if she was tired or high but this was an incredibly frustrating experience.