Mcdonald's

The inside has been closed for renovations that I am sure were grants for business improvements during covid. The workers they contracted made a mess of the styrofoam and littered it everywhere. Pictures included. Nearly 5 months later the lobby is still closed, they have one drive thru queue open and service is dismally slow. Now that mask mandate is lifted Im sure they will come up with another excuse as to why they cant open the lobby. I litterally go anywhere but here now. Just sharing my thoughts after wanting to grab breakfast and seeing drivethru around the building. I used to go to mcdonalds everyday for breakfast now I go anywhere else bc everytime I come here I am reminded how much of my time I can save if I go elsewhere. Dont support a company by driving to west side auburn just go across the street.

I waited at the drive thru speaker for 20 mins, Noone even acknowledged I was there. The line had 6 cars in it, 3 customers left. It was not moving. I left to go inside to get my order as it was a mobile order, and when I tried the doors were locked. I had to go out of my way to call the store to tell then I placed a pick up order. I got my food at 808. This is very unsatisfactory. Mobile order is supposed to be the "quickiest" option. Let's mention on how everytime I go here the doors are almost always locked. You guys are known as a fast food chain, yet nothing is even remotely fast about it, and if it ever is, so many mistakes get made. Please learn how to train your people better to be fast and efficient.

I bought food on the app waited in spot 1 for 30 minutes. They took the money and marked delivered but never brought the food. Then I went to management to explain and ask for help and they treated me like a criminal and laughed at me for trying to get help with a refund or just getting the food I ordered. The apps actual screen receipt disappears after placing the order with no receipts on file so there's no proof in recent orders of your actual order. Will never purchase in app again. Shameful. Lost money and wasted my evening and went home hungry and disappointed.

I’ve been here multiple times, foolishly believing the terrible service is a fluke and will be much better the next time. It never is. The wait is always over 5 minutes at the drive-thru. And they don’t even acknowledge your existence. You just sit there. And sit there. And SIT THERE. The pop machine has been broken the last 4 times I’ve been here. Over a period of at least a month. No idea why getting that fixed is not a priority. One time I had to park and go in and return the meal because it was stone cold by the time they got it to me. Just now I had to park and go inside because they gave me a deluxe chicken instead of deluxe quarter pounder. Finally got my Quarter Pounder, and the cheese is half off of it. Sloppy. Employees obviously do not care. Absolutely do not recommend, have finally learned my lesson, and will go to Burger King or Wendy’s from now on.