Custom Burger

Still a vegetarian and i tried the veggie burger here to. I must say it was pretty good. Quality products and the ability to customize your burger in any way you want makes it a great spot to eat. I didn't really like the fries they were big, soft, and luke warm. The price is lofty in my opinion but like i said it was a pretty good burger.

A solid choice for Terminal A eating at DCA. They have breakfast options too, eggs were cooked to order, with a couple meat options and breakfast potatoes which weren’t covered in any flour or anything, so naturally gluten free. The workers were kind and patient as well, which is always appreciated in an airport setting. Price is as expected for airport food.

My very first Custom Burger experience was the absolute worse! The manager or whatever his position is; was very unprofessional. Do not patronize this place. I paid for 2 turkey burgers and onion rings and waited for the food I purchased. I was then told by the rude manager/worker pictured below that onions weren't available. I was offered fries, and did not want fries. I asked what can you offer for my inconvenience, he replied, "nothing." I then asked for a refund of the onion rings, he sarcastically said to my wife and I, " oh it ain't a problem....easy fix." He then handed me a refund receipt and sarcastically said, here you go, and walk back up to were you purchase the food and someone will assist you. I stated to him, as a person in a leadership role, he should have apologized for any inconvenience and attempted to at least remain professional and maintain the integrity of the company's brand. The end result, I politely asked for a complete refund. His response to me was, "you ain't hurting me none!" I remain calm as my wife rubbed my back, we were then approached by another employee, more professional, and apologized for any inconvenience and refunded me my purchase back on my card. I am still here at Regan National Airport (12/16/2021), and very hungry, but I refuse to pay for weak and unprofessional service.

CUSTOM BURGER: I’m guessing this is the manager - he was completely RUDE. We was next in line getting ready to order a burger we saw an open tablet and proceeded, when we went to the tablet we realized it was for the BOARS HEAD right next to it, so we tried to move two inches back to get back in line and this man was so rude . He was yelling instead of listening , being very disrespectful saying he is here to disrespect women. Instead of listening he was talking over us telling us to exit, even the man that was behind us was trying to tell this man that we were next in line to order. He was not listening and just yelling get back, get back, get out of the way, clear the line. UNNECESSARY ATTITUDE AND HE NEEDS TO BE FIRED!!! He so busy trying to be loud that he’s not listening and is rude! I see why this place is rated so low. Unfortunately, it’s 1 out of only 3 dining options so they get business but I will not and make sure nobody I know will give this place business as long as he is here

The service was terrible and slow. As someone who has worked fast food I know for a fact it doesn't take 8 minutes to make a milkshake, and I watched the employee moving without any urgency. Entire wait time was aound 15 minutes and the food quality didn't make up for it. Even though this is an airport restaurant, the service should not have been this bad.

I tried their only vegetarian option. Use one of the two tablets to place your order but watch out - fries added to your order by default unless you remove them. It was efficient and quick, I waited no longer than 3-4 minutes. It's one of those places where you pick all the stuff you want and go to a common checkout to pay for everything you want to buy. That also means overpriced food does not come with a place to sit. You can just enjoy your food at the gate sitting between a millennial with a headphone and another passenger stuffing their face with pizza. The burger looked little sad (see photo) but the taste was actually not bad. It wasn't the veggie patty but the tomato sauce that saved the day. It wasn't $8-good, however. I wouldnt eat here again unless it is the only vegetarian option.