Subway

Horrible experience! The bread and veggies were soggy and the Customer service was awful. I dont like leaving bad reviews but this really upset me. I ordered online and and got a roasted chicken sandwich, I opened the sandwich with no chicken in it. I called and a lady answered I explained what happened, all she said was "oh my god.." she spoke in her language to someone and took about a min or so until a guy answered, I explained the situation and he even asked me if I was sure that there was no chicken and proceeded to ask me what was on the sandwich. He said he will make it and I would have to pick it up. I went in the store with a man and woman standing there staring at me with no greetings. I showed the man the receipt to prove I in fact ordered it( i was calm because I understand mistakes happen). No smile or greetings he told me he made this sandwich with chicken and also made the other sandwich, he insisted that he put the chicken in there and told me he has a video of him putting chicken in there and asked if I wanted to see the video, I said yah and I also told him if he wanted to see my sandwich with no chicken in it.. he goes on and said " it's fine I already made your sandwich, just thought you should know!" I thanked him and walked away..What type of customer service is that, accusing I was lying, I appreciate he made the sandwich but why add all of that. Never going back and the food wasn't good at all!

Very strange visit. Stopped in to buy subs to take to a 4th of July parade. Girl working there was putting together subs for a catering order. We said hi, she barely acknowledged us, kept on working on the large order. After at least 5 minutes of her not helping us, we left & went to the Subway at Algonquin & Randall. No problems there. Just very strange.

I am very sad to say that my recent experience at your Subway store on 4061 west Algonquin road in Illinois was absolutely terrible. I went in with a family member and she placed her order for her 6 inch sub. Following this, I placed my order for 2 foot long subs. The first worker asked his female coworker to assist me. I asked her to change her gloves , which she did. I proceeded to pay my bill and heard her tell her colleague that she gave my family members sub to a guy she rang up in between us. No apologies whatsoever. I asked her that there should be some compensation/credit for her mistake as I would have to reorder my 6 inch sub and go thru the line again. Even a simple apology would have been accepted.. She immediately became hostile and incredibly rude, and unapologetically said she was going to have someone redo the order. Her attitude was despicable and I asked her for her name at which point she refused to give it to me. I asked her for the store managers name and number and she said" you can go find that yourself". I took the receipt and told her that I would use this information to file a complaint, at which time she told me to "shut up ". I was completely shocked by her utter lack of manners and poor customer service skills. There are witnesses to this event. I am a practicing professional myself and would never treat anyone like the way she did to me. This incident occurred at the Algonquin store at around 7 pm on Saturday Sept 4th. I sincerely hope you can address this issue, and identify this female worker , who does not deserve to be serving the public in any manner. I appreciate an investigation In regards to this unfortunate visit. BTW, neither worker that day were wearing any masks...no Covid precautions there...so they definitely don't abide by any rules.....

The subway is head and shoulders above all others I’ve ever been to. Heather is a complement to the store. You can tell she loves what she does, and she makes one heck of a sandwich. Working fast food is not fun but I’m telling you Heather has fun. She is so pleasant, warm and just darn good at what she does! Daniel is pretty good also. I will only go to this Subway, if they ever close that will be last subway sandwich I eat !!!

Sent husband for the advertised $5 foot long when you buy 2. Subway announced they DO NOT PARTICIPATE. They couldn't provide Roast Beef as they were out and had only 2 choices in bread. The chicken tasted under cooked. So, not honoring any promotions and out of standard ingredients earns one star.