Moe's Southwest Grill

I like coming to Moe’s, but recently I noticed that there is a little laziness that happens at night, if you order late. I specifically asked for no sour cream, what do I get? Sour cream. This is rather frustrating when I placed the order online with clear instructions. Also, I noticed I barley had any cheese on my salad bowl. When I picked up my food, the staff was standing around talking. This is not a good experience at all. P.s. you see the scrapped off sour cream?

I went today to this moes and they are highly understaffed there were only 2 people there they have too, take orders, cashier, do online orders that is to much for just 2 people every time I come here they are understaffed but today it was worse since they had a bunch of online orders and customers I felt so bad seeing them running back and forth and they only pay $11 and hour thats unbelievable what is wrong with moes this makes not want to eat here you need to fix your staff issue

Ordered delivery through their app and kept waiting and waiting 40 minutes went by with no change so I called. They said it was there for pick up. I explained I ordered delivery on the app. They said the ticket says somebody will pick it up. I said yes it’s someone you guys call for door dash. They said we don’t do anything this just says pick up. They basically kept going around saying it’s ready for pick up. Then I get the text message saying it will be delivered so I’m sure they waited till press the button or whatever they have to do when I called. They could’ve just told me that I got my order an hour and a half after I ordered it. At least the order was correct but I don’t like being blamed for something or being told it’s something else (when the order clearly says deliver). Surprised they even picked up the phone. One time I did the order delivery on app and never got my drinks. Called and the manager said he would refund. Never got the refund called back they put me on hold and then hung up the phone. Called back multiple times and no one answered. Gave up after the 10th call.