Red Lobster

Visited my local (NW Albuquerque, New Mexico) Red Lobster (#6280) restaurant (10520 Coors Bypass NW, Albuquerque NM 87114) on Sunday, Oct. 29, 2023 around 12:30PM. Party of two (2). This particular day, we did NOT have to wait to be seated. Our charming, super impressive Greeter/Server, (Ms. Ashley M.), guided us to our table within 60 seconds of arriving. Awesome! We ordered a Calamari appetizer ($13.29), an order of "Shrimp Your Way" for $17.00 (Coconut Shrimp & Walt's Favorite), an order of Lobster & Shrimp Tacos ($17.99), one House Salad ($1.99), a Sweet Iced Tea ($3.69) and a complimentary iced water w/fresh lemon. "Ashley M." also informed me that I had a free Desert earned through "My Red Lobster Rewards". Yessss!! Total, including tax, was $58.08. We usually Dine-in or Carryout at this Red Lobster restaurant about 5 or 6 times yearly. It's NOT our go-to preference mainly because we seem to usually go when the place is packed w customers and there's barely enough standing space during the "wait". Our last Dine-in visit was during the 2022 Christmas season. Sadly, too often during busier times in the past there was usually something 'missing' from our dine-in Order, or the 'wait' for our meal to make it to the table seemed excessive. Also, the Wait Staff during past visits, appeared overrun! Too many hungry guests and not enough Servers! Yikes! This latest visit was PERFECT! Ms. Ashley M. was VERY attentive to not only us, but other guests seated nearby as well! She explained Menu items to us, checked on us throughout the meal, answered our questions, responded to our requests (for extra napkins), and gave us direct eye contact through it all! She was patient, respectful, courteous and had the most AMAZING Customer Service skillset. We were so surprised at how excellent the FOOD tasted and how professional the Service was (compared to previous visits) that we wondered if this location changed Management since our last visit!😉 Very, very enjoyable dining experience, made even more Special because of Ms. Ashley M.! Hope you enjoyed the Balloon Bouquet we gifted you! Five Bright Stars for this entire Red Lobster Restaurant #6280 Team!⭐️⭐️⭐️⭐️⭐️

Really enjoyed the lunch specials. The shrimp were cooked to perfection. The virgin margaritas were great but over priced. I'm enrolled in the membership program and enjoyed the benefits from the points earned.

We went to Red Lobster for my birthday last Wednesday. I had the crab and it was really good. The waiter was not very personable plus he didn't have very good customer service skills. My mom told him it was my birthday and he said he could give me a scoop of ice cream but if I wanted a piece of cake I would have to pay for it. Really?

9/20/23 - Was seated in Shawn’s section again. Great service & good like the last time. 👍🏼 8/9/23 - Had dinner with my Mom. The host & our server, Shawn, were fantastic. Food was served fast & delicious. There was a mistake on our bill but it was promptly fixed.

I don’t come to Red Lobster often but had a gift card this visit. Chris waited on us and was excellent. I was happily surprised by the great customer service. Chris had at least 6 tables and was managing them on with a smile on his face. Too many times we complain about customer service on here, and Chris definitely deserves some extra shout outs for a job well done!