Qdoba Mexican Eats

I give the Albert Lea location ZERO stars. Twice now I have ordered for delivery and they have gave door dash the wrong address when my order CLEARLY states the correct address. The first time luckily the guy with door dash was nice enough to call me and ask for my location, even though he was rude and told me I put the wrong address down once he got here to deliver the food, I had to show him my order stated the right address. The 2nd time the door dash gal gave my food back to Qdoba and marked it "delivered", but I did not receive my food and my credit card was still charged. I called the Albert Lea Store and they told me it wasn't their problem both the manager and the rude employee working, and told me to call door dash. I call door dash and they tell me it's Qdoba's issue because they are the ones that charged me. Door dash claimed they delivered it and Qdoba claimed door dash brought my meal back and they canceled my order. Which I never received confirmation on any of this in paper or via phone call. Just verbally when I finally called and complained an hour after I placed my order. Needless to say I'm left with paying for a meal that I did not receive, horrible experience and customer service being on the phone for an hour and got no where between door dash and the manager who didn't want to speak because "he was not in store that day". My co worker ordered food at the same time and got hers no problem. All I asked is either they send me another meal or give my money back. Neither of that happened... This is the most awful experience I have had with any fast food restaurant.

A couple in their 80s were in front of us and had trouble ordering. Jose was the young man working the line. Jose was simply amazing!!! He explained everything to the man and his wife, helping in the most patient manner!!! Wow!! Great job Jose!!! The cashier even helped carry the couples' order to a table. Great customer service all around. Our food was fantastic and we will definitely stop again!!

Stopped in about 7pm on the way thru the area. The tables were a mess, I assumed there was a crazy rush because we were the only customers there. The food was tasty, but everything in y bowl was cold except the queso...and it cooled fast because everything else was so cold. My shredded cheese didn't even melt.

When I let the person at the counter know I'd never been there before, he kindly talked me through what different things were and the general ordering process. I ended up with a bowl (with a healthy serving of guacamole, no extra charge), queso, and chips. The queso was awesome and the chips had the perfect amount of lime and salt flavor!