Wendy's

I had visited the drive thru 3 months ago. When I got home I discovered that the double cheeseburger i ordered was missing. I kept the receipt as I planned on going back to claim one at a later date. Today I did just that,,,, everyone was sorry and very nice about this happening. I must add, this replacement was prepared with perfect care and tasted wonderful! I appreciate the over the top service that was given to me. Kudos to ALL.

I just got food from this particular Wendy's. So fresh the bun was wet and soggy. Absolutely the best burger I've had all month. They are not the fastest fast food place, but they make the best fast food. Much better than the Wendy's across from the old jail in Augusta. This place is great, it's the only one I stop at.

First off the person at the drive through window she was very disrespectful. She didn't listen to nothing I said. I ordered 2 meals and only received 1 and gotten charged for both meals. I recommend do not go to this Wendy's especially the fact that they put anything on your meal without you asking and I'm from a whole other state.

The employees were very slow and orders were not made correctly. They took a long time taking orders and were not working as a team with no one really getting it done with only an apology excuses. There was a lot of people just leaving the location. I love Wendy's but this location wasn't having a happy day.

Used the mobile app to order ahead, but of course at night, you still must use the drive-thru and tell them to start your order at the intercom... pretty much defeating the purpose, but oh well. This Wendy's had no lights on, even though they were open. The signage and dining area were black as night. Amazingly, found the drive-thru open and had the pleasure of knocking on the window twice to ask about the 2 missing items in our order. I'd pass this one and head to another.

Ordered a large #9, double with extra bourbon sauce and tanglers on the side. Got all the way home and they'd given me a junior burger. Drove 10 miles back to their restaurant and told the manager I'd had to drive 20 miles round trip bc the order was wrong and I'd tried calling TWENTY SEVEN TIMES to discuss with them before driving all the way back but the phone was busy every single time. I asked if they would refund my money bc gas is so outrageously expensive & I'd had to drive an extra 20 miles bc of their mistake and for them to provide the correct order as well and she looked at me and goes "OH WELL!" as rude as she could. Unbelievable. I was nice about it being wrong and asked nicely to have them refund and replace but when she said "oh well" I couldn't believe it. I told her I'd tried calling g first but the phone was busy the whole time and she AGAIN said "oh well." They took 15 minutes to replace my order (pretty sure intentionally) and did not say they were sorry nor refund my money. On top of all that, I get home and they'd given me a Burger with the hot spicy honey sauce on it instead of a bourbon Burger. I am allergic to the hot spice they use and ended up sick as a dog bc I took a bite of it before realizing what they'd done. Horrible. Awful. Ignorant. Rude. Contemplating pursuing this legally bc I had to seek Medical care bc of the reaction to the spices in the sauce they put on their instead of the bourbon sauce. And I KNOW they did it intentionally.