Bob Evans

The only reason I am giving the location one star is because I can't give no stars. The Bob Evans could be the worst location ever. Second bad experience in a row. First time had a free night and thought I would set in side as I had not set in the restaurant in years. Sat down to a sticky table, and jelly all over the menu. Tried to press on and get a wild fire chicken salad. They were out of chicken. Second time was today got in there was a flustered lady at the counter as the staff could not find her $58 order. The brought out my wild fire chicken salad and let me know they are out of wild fire ranch. What are the odds. They finally locate the ladies order so she is pulling out the food from the bag to make sure they got everything. Can't say I blame her due to the lack of customer service I was witnessing. She had the bag half empty and a guy asked her to move over so they could cash me out. I decided I did not want my meal. It is pretty evident these kids working there do not care about people. Bob Evans use to be an American staple you could depend on the take care of you and provide and excellent dinning experience. No longer the case. You mostly see an older crowd that goes for the nostalgia. You don't see younger people there. What will you do when the older generation is no longer around?

My husband and I eat at this Bob Evans frequently. Normally, food is good and service friendly. In the last couple of weeks, that has changed! Waits are long. We have seen MANY people leave before being served! I personally felt like leaving today ! We waited for over 20 minutes just to be seated. Not once were we even acknowledged or even told they would be right with us. As we waited, another group came in. Immediately the hostess asked their name and how many were in the party. When I said we had been waiting before them, I was told she knew that ! Then she barked to follow her! As she left us at the table, she said over her shoulder, "I DO KNOW WHAT I'M DOING!" and marched off! If my visits were based solely on her, I would never return! However, our server was great and the food adequate. If people are leaving because of this young woman , the restaurant would be better off without her!

I cannot put my finger on where the issue lies. I guess if one was to be dating and, after however long in each situation, that person gets broken up with over and over, some would ask themselves, is it me? THAT is the only way I can figure how to describe this Bob Evans location. Is it me? It not a 13 ingredient Starbucks drink, it's Turkey with stuffing, mash potatoes & a vegetable & chicken gravy (no Turkey gravy option, which is odd) but nothing changed, as is on their menu, how do you screw that up? OH, you forget your customer's name which is written on the order from the internet, take an hour to have it ready and have it be ice cold when given out. Bang up job Bob Evans, you certainly are KILLING it, just NOT in the good way! Is the success of a restaurant still location, location, location or is it now, put it anywhere, it'll be garbage regardless? I don't believe I've ever thought to post pictures but this is a $40 order. The solo stuffing in that cup, $3, hashbrowns & think she got 1 egg, $10 and the turkey, mashed potatoes and the stuffing portion included with the meal, tray with the turkey, $20 I do believe. Sorry, not a Mastercard commercial, there is no "priceless," well, could have been had they broken the mold and actually handed out food they could be proud to serve, haha, good luck!

Unfortunately, this was another time that I did not have a good experience with Bob Evan's restaurant. I placed a "curbside order" on Tuesday, 6/7/22. It was the roast beef sandwich with the gravy. When I arrived home, I noticed that the gravy was not included in my order. I reached out to the restaurant to let them know and I received a flimsy apology and was asked did I want to come back and pick up the gravy. Really??? So, I was supposed to drive back across town because of your oversight? I have noticed lately that when I place an order, there is always some type of mix-up with the food. It seems that this has become a norm for Bob Evan's restaurant in Xenia, OH.