Starbucks
3872 Burbank Rd, 44691-8586 - Wooster
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They are always packed and I'm not a fan of the location (it's crammed into too small of a space and it's hard to manage to get through the parking lot). I go there when I have gift cards given to me but I honestly prefer Dunkin Donuts if I'm spending my own $$, because their prices are much more reasonable, I personally like their selection better, and their location is much easier to get in and out of. But the staff at Starbucks is great and if $$ isn't an issue and you love their products then you'll love this Starbucks. Just be prepared if you have a large vehicle that it's not easy to get in and out of when busy (and I've never been there when it's NOT busy).
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Ordered our drinks paid, waited shortly for them. (which is good because the drive through is like ALWAYS wrapped around the building! It's good stuff so I can see why). The staff was courteous, welcomed us, and say goodbye. Super sweethearts.
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Visited this location on 4/12 and Rhea made me an excellent iced mocha. I’ve been going to Starbucks for at least 15 years and it was one of the best I have ever had. She was very polite also!
Google
The line is ALWAYS extremely long, which for them, is a good thing:) Unfortunately, it blocks other cars from entering or exiting plaza, which is obviously frustrating and causes lots of bad vibes. Last but not least, once you reach the window, there is a good possibility they are out of whatever you are ordering. I get the pink drink, which seems to be a frequent item they run out of or the components to make it. It's almost not worth the trip or money. On a side note, the staff is always very polite.
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Good service and good coffee. Only gripe would be the parking lot is very small so if you park you will have to wait a bit to get out because the line for the drive through goes into the parking lot. Overall decent location.
Google
My Daughter and I went through the drive-thru and she got an Expresso. They gave her the one she did not ask for and charged her for the more expensive one. The Woman who took the order failed to tell her they were out of the other one when she took her order and she didn't seem to care. Get a different job if you can't even get a coffee order right and tell the customer you are out of something. ☹️
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I've had good experiences and meh experiences at this one, which happens in a very high-traffic Starbucks: sometimes they have the time to engage with you as a customer, other times you have fifty drinks to make and have to focus on getting as many made as fast as possible.
The parking situation here is miserable however - very tight with little room to maneuver.
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They were all very polite and smiles on their faces. The service was slow but they were SLAMMED and I worked in McDonald's management for 10 years so I know that can be rough. Good work!
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