Subway

Ordered for curbside pickup thru the app. Arrived at the promised time and checked in on the app so they could bring.out the order. After waiting 10 minutes, I checked in again using the link in the email sent to me for the order - I had closed the app after the original check in. After 10 more minutes and still no food, I called shop, got an immediate answer (!) and someone delivered the food. Food was good, as usual. Curbside service, not so much.

The worst experience I have ever encountered in Amy food service establishment. As I entered I was asked to leave if I didn’t have a mask. I had one in my car and jumped out without it as the one other customer checking out wasn’t wearing one. Upon reentering the establishment I was asked by Ron what I wanted. He was gruff and ride and acted like I was bothering him by coming in. I asked why i was asked to leave and the other customer wasn’t wearing a mask. He ( Ron ) told me not to worry about it. It got even better, as I was done getting my three subs I as well asked for 6 carrot cake cookies at which point Ron told me I couldn’t have all 6 as they were his favorite and he wanted some. Shocked at the response I replied excuse me? He repeated himself and yes I heard him right, I couldn’t buy them all. He even charged me for them and only gave me three of the six. I asked him what his problem was and why he was so rude to me from the moment I walked through the door. He responds you haven’t seen rude yet I can be rude and starts laughing. I was appalled and at that point took my mask down and told him if he were my employee and spoke to guest that why he would be walked out the door. He at this point had his mask down and was screaming at the top of his lungs to get out and don’t come back into there again..!!! I am a general manager for a very popular chain of restaurants and I have never seen or experienced anything like this before. I WILL NEVER GRACE THE DOOR OF THIS SUNWAY AGAIN ...!!! A word to management or the owners..!! I’d your going to own/run a restaurant please know how your paying guests are treated in your absence..!!! J

Food's standard, but the manager here (at least at lunchtime) is really rude to his employees. Been here a few times and he has always made despairing comments to the workers, who are doing great. On the flip side, perhaps because he's always putting his employees down for not using each second to its fullest, service is very quick.