Sonic Drive-in

If I decide to go back again.. and get the same service... I will change my decision from 2 to 1 stars...how does a sonic not have straws at 5:30pm? Last time the machine was supposedly down for deep cleaning... We've all heard excuses are like *$$holes, everybody's got one and they all... Come to find out the sensor in drive thru does work and they're to lazy to answer... Remember this when you go through .. I've been a steady customer fer 3 years, no mas! Customer service is taught from the top! That says it all... I don't like giving bad reviews, but will to make my point...

I placed a mobile order today and my sandwich was actually made wrong, but I hit the red button to inform them of the oops and they promptly returned with a corrected sandwich. Unfortunately it too was missing one of the toppings, so I buzzed back in and they quickly apologized for the additional error and sent me out some pickles to make it right. (and they were delicious) Both trips out, the car hops were courteous and apologetic and I received a couple of coupons to boot!! I totally understand being shorthanded on staff these days, but this location always goes above and beyond my expectations when I make a visit! Thank you for all you do!!

It seems like every time I come to this sonic something is either missing or wrong in my order. Tonight they ran out of big meat patties, I asked the car hop if my burger was made the way I ordered it and got lied to straight to my face. The assistant manager came out and apologized for the mistake, which I appreciated however how can a fast food place be this incompetent on a regular basis. I will continue to eat here but I hope someone on the upper level looks into these constant issue and please fix them. If any further info is needed please reach out to me