Dairy Queen

I unfortunately didn’t get the girls name, but I asked for a small cotton candy blizzard. There must’ve been a communication issue, and she thought I said medium so she charged and got me a medium (which I truly didn’t mind, as it wasn’t that big of a deal). But she went above and beyond and insisted on giving me a coupon for a free ice cream cone since it was “her fault” even though it wasn’t truly her fault, it was kind of hard to hear through the speakers. But her customer service was absolutely phenomenal! I really wish i would’ve been able to put her name in the review! I was truly impressed!

I asked for a 4 piece honey barbecue chicken strip basket the girl said she couldn’t hear me so I spoke up and after I did she or he was very rude , literally was a bunch of 16 year olds running the restaurant. After 25 minutes in the line when I receive my food all of my hot foods were cold , my ice cream in my blizzard were both melted, and literally barbecue sauce was POURED on my chicken. I work in customer service so I usually don’t complain about stuff like this especially when it’s close to close, but this was just ridiculous and it was past close so I could even get my order remade smh .

1st they didn't get all of my order. Then charged me more for my order because they didn't apply a deal that they had on The drive-through menu when they added the missed items. When brought up they got an attitude and didn't want to fix it. Then to make the situation worse a worker He was standing about 10' back from the window looked at me and said "thanks for choosing Dairy Queen HAHA" and Walked off to try and look cute in front of the other workers.

I don’t normally do this since I have worked in Customer service for the last 10 years, but this restaurant is a joke. I ordered a Dairy Queen crispy chicken sandwich with extra tomato they charged me for the extra tomato I received my sandwich and they informed me they had no tomato, which my sandwich had none on it. They also got my friends were wrong and gave her the wrong sandwich. Not even 30 seconds after I told them I didn’t receive a tomato they said by the way we found tomatoes in the back never got a refund for it. I ended up paying almost $20 for two milkshakes to fries and a chicken sandwich I didn’t even eat. I ended up going Across the street to KFC. Save your money and go to another restaurant!!