Subway

I've gone to this location several times at different times of day. Lunchtime is usually slow due to understaffing but the food is good. Afternoons is usually overstaffed and they skimp on everything to get people out as fast as possible. Today however is a special case that made me write this. Went in and watched them refuse service to a couple people who weren't wearing masks despite the fact they said they were vaccinated. Then messed up my and my wifes subs, both deluxe and while we were charged for it, neither was right. The final was that as we were leaving, a guy walked in without a mask on, and we looked to see them refuse him... Nope he was one of the girls boyfriend's.

Well, where do I begin. I have been using the app for ordering for about 2-3 months. It has been very easy with no complaints. However, I went in today to pick up my order and was told that it hadn't been started yet because they've been very busy. Really?! That's why I use the app; so I don't have to wait in line because I, too, am very busy. Had I waited in line for my order, would they have served customers behind me first? NO! My app order is like me in being in line, don't go around. They could've called to let me know there would be a delay. I requested they cancel the order; we'll see if I get a refund.