Starbucks

No complaints about this Starbucks in particular. My experiences there have been pleasant and the quality of the beverages on par with other good Starbucks locations. The only downside (for me) would be location. It could be seen as really convenient considering it is a busy street, but I find it congested. Not a legitimate complaint, just noting that it is off a really busy street and is often busy itself.

Sometimes its good sometimes its not. I have very rarely come across an employee that knows what they are doing. Ive had times where my cold coffees are warm and I have had experiences where the employee messes up and gives my drink out of the drive thru window. Its annoying and they are sloppy. Never go inside if you want a good experience.

I have worked at various stores in Woodland Hills Mall for the past 5 years and have always received exceptional customer service from the staff at this Starbucks. I usually order on the mobile app to avoid waiting in line, and my order is almost always ready and waiting for me when I walk up, even when they are slammed. This location get INSANELY busy, especially on the weekends and during the holidays. There have only been a few instances when they have been out of something, but they have always offered their suggestions on a replacement or offered me a refund. I will be so glad when they are done with the current remodel! The staff here needs a raise, they work expremely hard!