Raising Cane's

First time visit. Very welcoming setting, local artifacts on the walls. Food was cooked to expectations and my kid loved the toast. Since there is a up-charge for extra sauce they should make sure the ketchup is always full for the dine in area. Told a staff member the ketchup was low and during our whole visit no one ever refilled the ketchup. Had to stand there at the ketchup pump for quite a while just to get enough ketchup for my kid. Besides that overall good experience.

SO I LOVE CANES BUT THIS PLACE CUSTOMER SERVICE IS HORRIBLE. I’m all for teens working but come on now why play on the headset laughing while trying to order . Not only that but kept mocking me while I’m ordering tonight . Highly disappointed and also found hair in my sauce meaning they not wearing any hats or hairnets in the kitchen . I’m extremely upset and won’t be coming back . The manager caught an attitude when I tried to explain the situation.

You know how you go out for lunch and you want to wash your hands before you eat? Germs they say, you've got have your hands washed. Well also in the bathroom it says on the little sign "EMPLOYEES MUST WASH HANDS PRIOR TO RETURNING TO WORK" I'll tell you this raising canes doesn't follow that little sign! NOPE, no paper towels, low almost no soap, tiny bit of toilet paper. And an employee came into the bathroom, used it and left in a flash as I was exiting my stall. Didn't see her face just her long dark hair, red shirt, black slacks. When I reported to the counter help the state of the bathroom I think the cashier gave me 3 seconds of acknowledgement. I watch for over 30 min for SOMEONE to go resupply the bathroom. You know the answer, NO ONE. And this place is across the street from the hospital. Absolutely NO recommendations for this place. 🤮

Most experiences have been amazing but with in the last month I have had 2 orders forgotten about after being told to pull forward and customer service has dropped dramatically the last 6-7 times I’ve been. The girl today (around 7:30 pm which is around the time I normally go) practically threw my order at me, I’ve never had to catch a bag before. Just disappointing cause I’ve always mentioned the customer service here. Don’t know where it’s been.

Location is very convenient directly across from Baylor Scott and White. Very,very clean inside. Staff very friendly and resourceful to satisfy every person that wants to eat. Chicken fingers and fries were outstanding. Quick service along with great food gives this restaurant a 5 🌟 rating. Take the family and enjoy. 👍