Rally's

The lobby wasn’t opened on time. The gentleman who worked there opened the door for us as if they assumed no one would come in to eat. The floor was super filthy and NONE of the tables were clean. My spouse had to clean off a table and booth seating for us. The food was not made with any care. I noticed one of the workers starting to halfway clean the tables and chairs with ONE sanitation wipe! She used it for about 5 tables. The bathroom floor was slippery you could do figure 8’s in it. It also wasn’t cleaned. The whole restaurant need a deep cleaning. I will not return here to eat ever! However the WAWAs down the street was immaculate!!

Definitely has gone down hill from how I remembered Rally's to be in my childhood. I ordered a baconzilla, chili dog, mozzarella sticks, funnel cake fries, a large fries (which I presume never got entered since it's not reflected on my receipt), and a large chocolate shake. I remember the shakes being good when I was a kid and probably the best around. Now it's lackluster. Hardly any chocolate to the shake. The worst part is my baconzilla had a stand of hair intertwined with the bacon! I literally lifted the bacon up by the hair strand tangled up in it. I didn't notice it until I was about half way done with the burger and started peeling the foil off completely.

The driver thru order microphone system wasn’t working, not a big deal in itself, but put a sign out front so people know they’re about to be trapped in line for who knows how long. When I get to the window the kid looks at me and doesn’t say a word. So I say I guess you’re taking orders here? I could barely understand him but he finally confirmed that yes he’s taking orders there. So I order and he hands me my drink and I say, oh, what size it that big cup? He says large. I say, I ordered large, and he straight tells me “no you didn’t” you only ordered large fries. So I recap the order for him and he just replies with, please pull forward. After reading other reviews I am not surprised at my experience and will not be returning to this store again. Extremely unprofessional and it appears management knows and still does nothing about it, which makes them more to blame than the people working there. STAY AWAY FROM THIS RALLY’S!!!

12/26/21 8pm. This is not an exaggeration, I waited 40 MINUTES in the drive thru just to order and there were only two cars ahead of me. I was literally stuck because of the cars behind me. The staff was rude, didn't repeat back my order and when I got to the window I watched as they moved at a snail's pace. The food was not fresh. Oh by the way the dine-in area was closed. I've always loved Rally's but this was not worth the wait or the money. Honestly unbelievable...