Fuddruckers

This was the view from my table at Fuddruckers today in Stafford. I am a business owner and frequent patron of this establishment pre COVID andpre cancer treatments for me. I just wanted a good old Fuddruckers burger. The state of the restaurant honestly grossed me out. If I was the owner and/or manager of this location I would be embarrassed and ashamed. What happened? There are no less them 7-9 staff members here 3 of which are sitting on their butts not doing anything. It's 4 o'clock in the afternoon. Less than 30 customers in the building. Whatever happened to the idea "if you have time to lean, you have time to clean". Eat here at your own risk.

Did a line for 35 min…. They just had a young girl taking the order and the girl was doing that and doing the shakes and taking them to door, the girl asked a lady if she knew how to do the shakes which she replied no and walked away. The girl at a point did 8 shakes and did not take anyone’s order. The girl at the front then asked another women in the kitchen if she could come help her which the women replied: “you’ll have to wait because there is no one back here”. Whenever it was my turn to order I asked the young lady who was the manager in the store which she replied: “we are all managers, what’s the problem?” Which I explained she has a long line and nobody is helping her and they should help her and she with an attitude said: “I am good”. I stayed quiet. Someone in line came to the side and told the lady in the kitchen they have been waiting for 20 min which the lady in the kitchen told him: “we are just trying to get your food ready and take your orders sir”. The guy walked out the store with his family. Other 4 customers/families ALSO walked out the store. I couldn’t believe what I was experiencing. Then i tried sitting down while I was waiting for my Good, majority of the tables where dirty and had plates on them. The floors were also very dirty with food and napkins. Overall, the dining experience was terrible, the service horrible and would not go back here ever again. I am very surprised this store is open.

If there was a spot for zero stars i would give it zero stars. Natasha was horrible in keeping the line going and was just joking around with the staff while a good number of customers waited for over 30 minutes. While taking the order she was rude and not attentive to where i had to ask for my own drink after ordering a combo. Place was completely disgusting as you can see floors and tables are filled with no one to come and clean them for upcoming customers. Complete horrible experience will nkt come back

I ordered a chicken sandwich and a hangover burger. It asked to specify the condiments for the online order. We said mustard, lettuce, tomato for the chx and mayo, lettuce, tomato for the hangover burger that comes with bacon and a fried egg. We got a bun and a burger and a bun and chx and pieces of avocado. I called to complain and they said. Sorry you’ll need to come back to the store to get credit. We don’t add condiments on your sandwich. Well then why do you ask me to specify when ordering. See the picture. Employees are nice though. It’s just the food that’s not worth the $20