Papa Johns Pizza

Only store that delivers in my area and then is only open according to their website between 4-8pm but online ordering can only start after 5pm. Just a joke tbh and the more restaurants do this kind of stuff post covid I’ve ultimately stopped going to because no one has time to guess if a business might be open or what their hours are. Such a shame used to order here for years.

I hate their new answering service but tolerate it for the $10 deal! Last time I called, auto message said they were closed when they were open. Luckily the girl answered right as I was hanging up. She was unaware of the problem. She is always friendly & fixes any issues immediately! Portage location, South Bend, IN

We ordered 2 medium specialty pizza at about 5:55pm. They said it would be 30-35 minutes. I show up at the store just before 6:30. Said it would be 15 minutes. They said they would bring them out when they were ready. I thought my wife had paid for them over the phone. So at 6:45 when they came out with no pizzas and said I owed them $36 I was a little surprised. I gave her my credit card and paid the bill. Finally at 7:17 they brought my pizzas out. Not sure what happened but that kinda service don't bring the customers back.

Order our food at 4 pm today 1/7/22 on line for the portage Rd Papa John's and was told 35 to 45 min well over an hour half still not here and call the answer service of sucks called and waiting for 20 min before they answer still got NO WHERE and they hung up on me still NO answer really very bad service

Initially, these folks went out of their way to take care of a special request. Amazing desire to serve people. Thankful for Donna, who took the order and unique request. Update. After almost two hours the amazing Donna got in the car herself and delivered the pizzas herself due to low driver staffing. Donna was the redeeming quality in this transaction.