Subway

This subway is awful. They’re never open the hours listed. Online it says it is open until 9 PM. Tonight I stopped by at 8:40 and it was completely dark. Not even people inside cleaning up. Posted closing time is 9 PM. A couple months ago I stopped there at 8:30 and some employee was standing outside smoking yelling at people driving that they were closed. Horrible customer service. Post on your door that you’re gonna close whenever you feel like it. Won’t be back.

I stopped in at about 3:40pm today. I asked for a 12" steak, egg, and cheese; and a 6" bacon, egg, and cheese. The employee, Eddie, told me he thought they were out of eggs, but he would check. He came back and said he'd found 3. I thought there were 2 on a 12" and 1 on a 6". He let me know that it's supposed to be twice that. I asked if he could just use a little more bacon and steak to make up for it. He very rudely informed me substitutions aren't allowed. I said that shorting my sandwiches and having me pay full price wouldn't work either, so he'd need to do something. He was snotty again, taking a tone when he said "no, I don't". I just shook my head and said "that makes sense..." I ended up buying just the 6", and the other employee took over making the sandwich. When I went to pay, I tried to run my rewards card, and he said it didn't work. He asked if I had activated it. I said yes. He asked when I had used it last. I said I didn't know. He just shrugged and said "it's $4.93." And of course, the card machine automatically asks for a tip.. What a joke. The last time I was at a Subway before this (in Walmart on E. 60th St. N. Sioux Falls, SD) it was just as bad. Out of marinara sauce mid day, and the employee stopping repeatedly to scratch about in her dreadlocks while making sandwiches. Gross. This does it. We deserve basic common courtesy when we're giving you our money. We won't only be quitting eating at these locations, but we're not eating at Subway any more at all, and will be sharing our experiences on social media/ friends/family. Subway, it turns out you still have to earn business. If you have supply chain issues, figure it out, and for Pete's sake, pay your employees a living wage! You shouldn't be prompting customers for tips at your sub-par fast-food restaurants.

I asked to scan my card for my rewards and they told me they did not know how to do it. Asked for my $2.00 discount and they also said they did not know how to do it. The employees were not friendly at all and were very slow. There was a long line waiting. Very poor service. Would not recommend this place to anyone