Texas Roadhouse

I’ve visited many Texas Road House Restaurants around the USA and I literally drove to Sioux Falls, a little over an hour to come here from Watertown. Been here a couple of times with a coworker and everything was excellent, the second time the food service was a little slow but it gave me time to enjoy a cold one. When the food did arrive everything was awesomely delicious. 👍🏽

We went around 8 on a Wed night and the place was packed. We asked how long seating would be and they said they could seat us immediately. We waited about 10 minutes and then they took us to the table. The table was still being cleaned and one worker made a comment to the one seating us who said don't blame me. We ended up standing in a very busy walkway for a few while they finished up. When we sat down the girl took a plate and silverware setting away so we ended up short one. We asked the waiter to bring it back and he brought two plates. We never got more silverware and ended up sharing some of the forks others weren't using from their set. The waiter came immediately and took drink orders. When he brought our drinks back he asked if we were ready and we said not yet, but ordered an appetizer. It took a while for him to come back to take our order. Our appetizer had already been on the table for a while. When taking our order he specifically asked about toppings on steaks, potatoes, etc.. The two that ordered house salads got those a while later, but the meal took forever. The waiter told us the kitchen got backed up and would be about 2-3 mins. One meal came out to our table and the rest didn't show up for 10-12 minutes later. Two people in our party ordered steak and shrimp and only one got shrimp with the order. The waiter went to check and never wrote it down. There were 7 of us at the table and we all heard him order steak and shrimp. The waiter asked if we wanted it and we said no we didn't want to wait longer. Another order came with a sweet potatoe but none of the toppings he specifically wrote down, which I watched him write were on it. The kids steak bites were very hard to chew so they ended up not getting eaten. The waiter brought another water to the table for one person, but nobody else. We had to ask for refills. They initially sat us down with 2 baskets of bread and the waiter did bring 1 more. He never asked if we wanted more after that. When we got our bill we were charged .50 for cheese on a baked potatoe and $1.99 for mushrooms and onions on the steak. It probably is in the menu, but it would be nice when the waiter is asking if you want those things to say it is going to cost extra. We didn't feel our waiter was friendly or organized. The floors were very sticky in places walking to our table and to the bathroom. The womens bathroom was decent, but the guys in our group said the mens was gross and there was urine on the floors. It can be pretty loud inside when full. The air was on and it was freezing. There were a lot of people with long sleeves or jackets on that they wore the whole time. This was not a positive experience for us and it was our first time trying it out. For how much we spent, they need to tighten some things up. We should have just gone to one of our regular spots.

Went at around 3pm (a far less busy time) and we were told a 25min wait, which turned into over an hour. There were other patrons with a similar wait time. The staff's pathetic excuse was "shift change", which is ridiculous. Once seated, the waitress was attentive and the food was quick. Too quick. Our side of ribs was totally black burnt on the outside and my Wife's prime rib wasn't just pink (or even rare), a third if it was still absolutely raw. I'm not sure how it could be raw if cooks are following the set directions for cooking a slow cooked made beforehand meat like prime rib. My steak was done perfectly, and everything else as well. The last time we tried to eat here at supper time, we were told at least a 2 hour wait! We promptly left.

I am normally really excited to go and eat here but this time my daughter and myself needed to get home so we decided to get carry out. Well all the way around we were completely disgusted. Asked for medium rare steaks got well done, asked for sweet potato with butter and brown sugar ended up with just a sweet potato, fresh cooked veggies weren’t even cooked all the way, no plastic wear had to turn back around to get it. Usually we are very pleased but I will say it will be the last time I ever use carry out. Very disappointed

Super busy but got right in and sat at the bar. The top sirloin was amazing, we could almost cut it with a fork. Love that they are pleasant when we share our meal. Since we don't eat much and are traveling, it's more than enough to share without having any leftovers. We are always pleased at Texas Roadhouse.