Mcdonald's

Wish i could leave zero stars. Every time we go here they efff up the order. They don’t answer their phones and their voicemail is full. I wonder why. This time i thought I’d share my experience on top of the thousand plus one star reviews this place has. This time they gave us a happy meal with nothing but a small fry in it. Go figure it’s the one thing i didn’t check. However this was one of the nastiest things i have encountered. Wish i could leave a video but the bottom of this Big Mac bun legit was sitting in water somewhere in this nasty place. The bread was soggy cold wet mush and that’s just efffing nasty. I can assure you it isn’t grease. This is why I’m for the first time leaving a google review. Really. Such a joke.

Your order should not be messed up everytime you go there. There's been15 or more times where my order has been messed up. I try explaining I'm great detail what I want for my order and it still gets messed up. For example, if someone says "No Canadian bacon" it does not mean put regular bacon on it. It's even been messed up when I said "no meat on it." I've gotten sandwiches with the wrong egg that doesn't go with the advertised sandwich. On several occasions I've asked for "unsweetened tea" and said "no sugar" and you give me sweet tea, exactly what I said I didn't want. I think sweet tea is nasty. I don't want that diabetes in cup.

McDonald's at all levels seems to be a worthless company these days. No customer service at all. On 5/7/2022 I went inside this McDonald's on Fairview Rd and placed an order. I stood in a group of people for about an hour. Others getting more and more upset. We were repeated told to just "hold on a sec". I never received my order. No refund no food nothing. They took my money but I got nothing in return. I walked out because I knew I was too angry to deal with the people behind the register. Decided to cool off before reaching out. McDonald's customer server responded with this the next day. " Thank you for taking the time to share your recent experience at the McDonald's in Simpsonville, SC with me. I am sorry for the unsatisfactory experience during your recent visit. I want you to know that we have already taken action on your feedback, by notifying our local franchisee of your experience and requesting he or she follows-up with you directly to address this issue and I have noted your request for a refund or reimbursement. As our customer, you should always have a great experience when visiting McDonald’s. Your feedback is very important to us, as it lets us to know how we can improve our service to you. Our regional McDonald’s staff regularly reviews customer feedback as part of our ongoing review of our restaurant’s operations. Again, StJohn, we are sorry we disappointed you. We appreciate your business and thank you for sharing your feedback. Lodynel McDonald's U.S. Customer Care" I never heard anything again. This was almost a month ago. None of them care there. This is a poorly ran corporation. No customer service at all. You got my money and I got no service or food in return. I guess you win McDonald's.

I went through drive thru last night 11:10 pm waited 20 minutes because the line was so long once I went the place my order a cheeseburger meal 9.99 mind you I saw what the first car ordered and the order was extremely long so I'm talking to her about my order she just stopped talking to me I'm steady saying hello so obviously she wasn't going to answer so I pulled around to the window and asked her for her name she told me she can't disclose that information. Mind you I am a branch manager and dealing with customers can become overwhelmed but you have a name tag and you are telling me you can't disclose that information again she ignored me so I went to burger king this is by far the worst customer service in my life time I would rather drive out my way to another McDonald's then go to this one ever again especially at night if she's working I don't know her name but I do know she wore glasses and was sitting down. I'm one unhappy customer. I tried to call the office several times this morning no answer so here I am.