The Freshmarket At Neiman Marcus

Every purchase I've made there, whether it's jewelry, handbags, perfume, or anything else, has been a resounding success. Women really love the Neiman Marcus mall and it's internal stores. Notably, it's conveniently situated near other luxury brands, yet I find myself drawn to this store when buying gifts for my loved ones.

This by far was the best Neiman Marcus that I've been too. I browsed in Chanel and had a amazing experience. After I browsed in jewelry and bought something I took a look in the shoe department. Every single staff member was amazing and attentive. The restaurant is great! The service was excellent and I had the most amazing server. After leaving the store and browsing at another I realized that I couldn't find my purse (I went to the Chanel across the street to browse and tried on a few pairs of shoes after browsing I noticed that I couldn't find my personal purse) I tried to stay calm and I informed Neiman security that I couldn't find my bag and went back across to Chanel where I was last. As I was canceling cards I let the Chanel staff and security know that I could not find my bag. The security guard at Neiman Marcus found me inside the store and let me know that a purse was located. I really want to share my thanks to everyone at Neiman Marcus. I am traveling from out of town and it would have been a disaster to replace my ID and forms of payments. I highly recommend this location and it's security and staff. Thank you again to everyone at Neimans especially the security I am very grateful!

I only go to the perfume section, and the people there are knowledgeable and also let me sniff by myself. I especially like Lana from the Guerlain section, and the white/blonde lady in the main (Frederic Malle, Amouage) section. They are 2 cool older ladies who are very knowledgeable about fragrance.

The restaurant is beautiful w open glass views of the city. This may be why it is a bit warm in the restaurant. Service was good. However, it took 30 minutes to get a salad ($42) and burger. The lobster bisque had a good flavor but could have had more pieces of lobster. The crab and shrimp Louie salad was delicious. Cucumber, butterleaf lettuce, tomato, avocado, crab, shrimp, The dressing was excellent . The seafood was very fresh. French fries meh. The burger was good. I would return for the salad.

The cosmetics team here is amazing! Knowledgeable, helpful, and patient. Deann, Sandy, Raymond, Ahlan, Mitzi, and Suze are always ready to assist me when I need it either in person or over the phone/via text. These powerhouses help to make sure that I look and feel my best at all times. Even the manager Lily is helpful. Which is rare because most managers just pass you off to salespeople at other stores. Whenever I need help in jewelry I make sure to schedule an appointment with Lea. She is an expert and always makes sure that my items are carefully handled. With everything closing in the square recently it’s nice to know that I can rely on the Neiman Marcus team.

I was shopping for my girlfriend for Christmas recently and was helped by Randy Jimenez, who was very attentive, helpful, and kind. My purchase was not in stock, but Randy had it express- shipped to my building. I was pleasantly surprised when Randy also took the time to text me soon after to check in and to let me know that my purchase had shipped. Unfortunately, the purchase was stolen from my building’s package room, and I let Randy know. I was pretty upset, and he was immediately sympathetic and worked right away to see what he could do to rectify the situation. Ultimately, he was able to get my purchase re-sent. I was incredibly impressed with not only his customer service and attentiveness, but also how on top of everything and how communicative he was with me. I haven’t shopped much at Neiman Marcus in the past, but this was such a good experience that I will absolutely be shopping there in the very near future. Thanks Randy and Neiman Marcus, I’m very grateful for your assistance!