Baskin-robbins

I stopped in to escape the Texas heat that had a grip on my soul. Honestly, I don't see all the negativity with this location. I got here at about 4p.m.. It wasn't busy inside, but the drive thru seemed busy. Everyone was busy doing something, so I had to wait a minute, but I needed every second of it to decide what I wanted anyway. The lobby was clean, and they had some really good throwback music playing. The seating was comfortable and there were plenty of places to plug in if needed.

So I got dumped yesterday (yes during a world pandemic, like who does that?!) and I did what any normal person would do; decided to get chocolate wasted on some ice cream. The line was pretty long because only the drive thru was open. When I made it to the speaker, I mentioned to the drive thru worker that I had been dumped earlier in the day and what he recommended I get to help. He sincerely apologized for my misfortune and and gave me a few recommendations. He maintained a sympathetic, yet cheery tone while I finished ordering. After ordering a warm brownie sundae with chocolate chip cookie dough, whip cream, peanuts and a cherry on top (hey don’t judge me. Break up calories don’t count especially in quarantine) I pulled up to the window. The young woman at the window was very sweet. She handed me my sundae and said she sincerely hopes I feel better. I know none of this really matters to anyone else, but I had a VERY crummy day and lost all faith in humanity at this point. I never expected to have so much compassion and sympathy shown for my situation while simply ordering ice cream. It really is the little things that you don’t expect that matter most, so thank you!

I had called the store to find out if they still had 2 of the Stranger Things quarts that I was needing to complete my set. I was trying not to be a challenging person about it, but I just wanted to see if they had the 2 I was missing. Justin was real patient and nice to me over the phone, and was able to set the 2 aside for me. I went to their location and Justin was able to help me out. I tried not to be challenging even more, (they were super busy) and I asked if he could fill my quarts with ice cream as well. Again, he was real patient and nice the whole time. I left quite satisfied. Great customer service, not just from him, but from the other staff at this location because they were all working hard to take care of everyone. I've been to 2 other locations this month, and their service doesn't even compare.

The wife and I decided to stop in for a snack. The service was nice and friendly. The girl who took our order was helping somewhere else before helping us and remembered to wash her hands before handling food items. The ice cream sandwich I ordered was really good. My wife ordered a butter pecan ice cream cone. No complaints whatsoever. We've been here a few different time to get donuts. Never had any issues. The store is clean and the staff helpful.