Chipotle Mexican Grill

This Mickey mouse show is unbelievable. Can't order at the counter. Place is a mess. Takes 20 min for a online order. Qr code takes you to a 404 error page. Employees look as if they are about to walk off the job. Why they stay at this joke of a location is beyond me. Grand Avenue is a beautiful district. This Chipotle is a dump. They owe us time and about 30 bucks.

Do not order pick up from here. I waited over 30 minutes for an online order, had to approach the employees myself to figure out what was taking so long and was met with attitude and no apology. I felt like they were annoyed I was asking where my food was. They also ignored the other people waiting on online orders, instead completing in person and call in orders. I would have been more understanding if it had been busy but it wasn't and there was an obvious lack of customer service. Edit: I think the reason why online orders were messed up was because the order tickets had been thrown away. I saw employees digging them out of the garbage (they did immediately wash hands after doing so). It seems to have been human error but no one in the store told any of us who were waiting or ask which orders we were waiting for.

Great place, although you might need to mindful what time of day you need to come as sometimes this place is packed. Also at the time of writing this NEVER do online orders with Chipotle. You will see a lot of people loitering for hours to wait for their food to arrive. I blame Chipotle corporate for this problem though not the actual location.

I would give this location a ZERO star if I could. On two different occasions the store was closed without notice. I had placed my order ahead of time and instead of making it or being nice about it, (I am always very understanding) they just told us to leave and shut the doors. What the hell?! This store needs to close down asap or get better management. Making me lose hope in chipotle

Skip this location at all cost. The employees seem unable to take and receive your verbal order correctly. I had to ask 3 times for extra soft tacos on the side, then asked for lettuce twice, which they somehow forgot to include (didn’t notice as I was in bewilderment wondering looking around how this process seems so difficult to them.) And for anyone saying “chill out, it’s the only St Paul location?! Doesn’t matter as all employees are trained the same way. In short, I waited almost 20 minutes in the store for a mediocre bowl with only 2 other customers in the store. Hard pass