Planet Smoothie

Just came to pick up my normal smoothie and noticed some different folks behind the counter. I never seen them before anyway, the older lady had an attitude from the moment I walked in for some reason. Maybe she’s having a bad day. I only have two stars because attitude and good service are what matter to me. Also the smoothies are good but the service 👎

Tried for the first time a couple weeks ago. It's ok, not great but also not bad. Im not sure I will go again, but it was worth trying. They were out of mangos so my husband was not able to try their advertised drink, but he enjoyed what he got. We were looking at the menu forever, and the young guy behind the counter waiting on us decided to wait to tell us they were out of something until we ordered it. It would have been nice to know what they didnt have while we were trying to decide on what to get, especially since what my husband wanted they were out of, so he had to try and quickly pick somethign else. I got a Pineapple TropiKale Twist. It was not very flavorful, and for the price I would like to actually taste what's in the order and not just ice.

I just left there on Saturday 8/7/21 and Thomas helped me. I went in there with a craving. And wanted crunch. Thomas made me my drink. Now I've been coming here for years and it's hit or miss but honestly he took my craving and just put into the most delicious shake I went outside and came back in just to get his name and asked him when he worked.

Horrible customer service. The owner instructs her employees to not split a smoothie into two cups for small children. Great way to make my day more difficult. As one woman business owner to another, getting return business comes from happy customers. That was one simple way to accommodate a variety of clients of all ages. Too bad you missed the mark.

I usually do not have a problem with this location. Today however, was a very different story. The sales associate behind the counter was very matter-of-fact and unhelpful. When I inquired about the purchase of my items going to my rewards she gave me some long winded excuse on why the answer is no and they’re not linked. As a transaction continued, things fell apart even more. When I asked for a receipt, the excuse I got was the receipt machine is broken. I keep receipts for my books and I used my credit card. All I have is her word on how much I was charge. Upon tasting the smoothie, it is overly sweet and not made like it usually is. Not very happy today.