Baskin-robbins

Ice cream is good—like any BR. Wide selection of flavors and convenient location. The ice cream cakes are great. The service is what’s questionable. It depends on when you go and who is working. We (7 people) went in for ice cream at 8:45 pm (store closes at 10:00 pm.) The staff audibly sighed when we walked in the door. The chairs were stacked up and the restrooms were closed. We were told several times the lobby and restrooms were closed because they had already been cleaned. We explained we just wanted ice cream and would take it to go. There were 3 staff members behind the counter and two of them refused to serve us. Three more people walked in behind us and were given the same treatment. As we were waiting for a shake, I tried to take a photo of our kids since it was my daughter’s birthday and I was told I couldn’t because the lobby was closed. Honestly, I’ll probably just go to any of the other many options in Rockwall for ice cream.

Staff was not wearing gloves or masks. They were accidentally touching the ice cream when scooping our ice cream and were coughing the whole time. I asked for the manager and told her that it was not hygienic at all and she said they were not required to wear masks or gloves. When I addressed them touching the ice cream she said that it didn’t happen and I can go elsewhere.