Zaxby's

Pathetic. This is what an $11 wings n things looks like here. Not only was this cold and almost nothing there....they forgot the celery and the toast. And they can't say it was an isolated incident, because when I took it back thru the drive thru, they served me.the same portions and one less wing because I ate a cold one. Rude staff also. Cut me off before I could tell them it was missing celery and toast. Never received my toast and celery....and when I called into the lobby the manager told me she personally remade The food and she assured me it was to her standards, and that she'd need the entire plate back for a refund. My wife and I ate lunch that day, it cost me $26.... Never again Zaxby's. Never again

I pride myself on being a patient person, but this customer service was horrible. The drive thru wait was long, and when I reached the window, I understood why- there was a new young lady training. Fair enough, we’ve all been there. I give her my debit card to pay for my amount. It seemingly takes longer than usual, but she returns my card back. I believe it was a manager came over to her and asked did a receipt come, her repo se was “no”. He then proceeds to tell her that if there was no receipt, my meal wasn’t paid for. She then asks to run my card again, and I immediately check my account online. She has indeed charged me twice. The manager proceeds to walk off again until I yell through the window that I was double charged. The only answer he could give me was that the payment will be reversed after midnight. No apology for my lost money, no apology to the new girl that he clearly lied to. That double-charge could’ve been all I could afford. That double-charge could’ve set off a chain reaction of overdraft fees. I don’t blame the new girl, I blame management. Stop being lazy and train staff the right way. Especially if they are dealing with customer’s money. Customer service died when Covid checked in, apparently.

And this is the Bleu Grilled Chicken salad that I was served.... should be a ashamed!!! Every time I decide to never eat here again, I give them another chance and they prove my frustration over and over. It’s the “leaving items out of the bag, serving half presentable entrees, passing food through the drive through that they wouldn’t serve the CEO” for me! And again... note to self: Never again