Moka

I waited in line for 20 plus minutes behind one car & another 10 plus at the window. My drink was made incorrectly & i must say I was highly disappointed. HOWEVER I change this from a 1 star to a 5 star because this has always been my favorite coffee place. I reached out to management & I need to say Greg did a wonderful job of addressing my concerns & making sure I felt seen & heard. Thankyou for being professional & showing YOU appreciate your customers! Hands down best management!

I’d say don’t waste your time at this location. The one on west circle makes you a priority meanwhile I waited 13 mins at the window to have someone take my order as the person inside appeared to be rearranging the whole kitchen with his music blaring. I’ve worked in the industry for 17 years, customers come first clean up later.

Modern coffee shop in downtown Rochester. Coffee is ok. Serving nitro , beers and wines which adds to variety. The acoustics of the place are lacking. Gets really really loud with only a few tables and music doesn’t contribute. Can feel suffocating when u try to focus on getting any work done. Also, not sure why they have a fly issue. I’ve been here three times and there are always flies around the coffee and food. The large windows upfront are amazing though. Sipping on some hot coffee while looking at people stroll by is a five start experience .

I've loved this coffee shop for years, but the last time I purchased a latte there almost undid me. The older adult lady taking my order was very kind, but she had two full streams of snot flowing down her face as she took my credit card. I tried hard not to flinch, but the thought of taking my card back from her in this state was really hard. Gross. I did not want her to touch my latte under any circumstances, so I finally got up the courage to ask her if it would be alright if the gentleman making my latte would also hand it to me, as I could see she was ill. She said she had allergies. Regardless of the source of the illness, it was unsanitary and made me disgusted, even though she was super nice. This is especially bad in the age of COVID-19.

Moka has excellent coffee (especially their Jamaican blend), the staff are friendly and speedy, and go above and beyond when the dogs are along on the coffee run. Today it was pup cups (Rhubarb's first and Russet's third -- both a hit.) [This is a drive-through-only shop (not super environmentally friendly, but ...).]