Jake C
My daughter loved going here for her birthday party. Now her sister wants to have hers here too. Very professional and kind to everyone. They did a great job.
Rich Ball
We just had our daughter's birthday party there. All the employees were awesome and super friendly.
They checked in on us several times to check if we needed anything, and went above and beyond to really make her whole day!
ZsaZsa McKenna-Green
This location was absolutely spotless, with multiple hand cleaning stations. We were actually the only family there at the time, so we had the run of the whole place! The pizza was delicious but small and pricey. The games were a lot of fun, but again pricey with very little reward for the children. All in all a great experience with perks for adults as well.
katherine Tully
Y 6year old definitely loves this place all she talks about gets too many people and can't play certain games and don t get the full use of your play pass cuz people wait to play a game or ride a ride ect... But when we went their the first time had a birthday party all the kids had the time of their lives so much to do when it's notñ crowded the second time got so frustrated with all the people twisting. And turning shoulder to shoulder kids and people running into you they should put a limit on how many people can attend the kids bday party like 20 cuz these one people literally had 45 people at the little baby girls party turning one this is not a place for 1 year old barely two ...my opinion.....I have fun here as well tho a lot of the adults have just as much in as the kids I would highly recommend this place to go have fun with the kids and to throw a little birthday party if it's not crowded. staff was awesome my birthday waitress girl was great kind and very friendly
Tim
We came for a birthday party. They do a great job with the kids and they had a blast. The place was very clean and looked to be very safe. I was very impressed with the staff and how organized it was.
Jennifer Smith
I have to give 5 stars. The staff, service and cleanliness were all amazing. We drove in from Buffal area so was expecting the only Rochester location to be larger, but they made baby girl feel on the top of the world. Thanks Cheese! We'll visit again when in the area.
Melissa Onn
I came on a Monday for a qick game for my niece's 4th bday, Haley helped us out, sweetest, kindest lady ever in the history of Chuck e cheese ever, we need more people like her..I rarely write reviews, I feel like she needs this because she's rare ❤️ ♥️
Christopher Jocolano
Clean, open, bright and fun for kids! Decent pizza. Friendly staff!
Frank Chalk
They did a wonderful job for my sons 3rd Birthday party. The hostess made everything easy for us. Pizza was great, place is very clean, love the security settings they have in place. And was very affordable for a Birthday party.
Alyssa Fox
Still our 4 year olds avorite place and our 2 year old is growing to like it too. Pizza, curros and cotton candy help too.
William Talton
There pizza is surprisingly good. Kids enjoy the unlimited games for the hour and it is just the right amount of time before I need to get out of there...lol. Don't go on a weekend unless you are prepared for a large crowd.
Debbie Bell
My adult daughter still loves to go to Chuck E Cheese. We had some tickets to use so we came and she had the boneless wings which she loves! But the prices for the food are so expensive ! I love the way they run the games now. You get a wristband which is reloadable. And you pay a certain amount for an hour. Everything is loaded on the wristband so you don't have to touch tokens or tickets. And you can also kick money in for the prizes. Or you can buy the prizes. Chuck E came out a few times. The only drawback was that the bathroom was a little dirty. No soap and dirt on the handle of the towel dispenser. But it's to be expected with lots of children. But overall we had a good time. If you go make sure you download their app. Lots of rewards and coupons to use!
Kristen Chatfield
I mean, what can I say it’s Chuck E Cheese. It was clean and the food was good. It’s not cheap but kids love it
Karine King
I took my four almost five year old he enjoyed himself its very different from what I remember you would get coins and tickets ect now you buy what looks like a debit card and use that to play the games like you tapa certain spot with card I would have been confusing for him if I wasn't doing it for him we got no tickets I just bout his "prizes"
Kathy Quackenbush
My granddaughters had a blast. Nice that they could go from one game to the next.
Michael Sargent (Sarg)
Kids had a blast. Food was pretty good
Nate Buker
A fairly inexpensive way to entertain the kids with a good selection of games for all ages. Was a fun way to bond with the kids and forget about being an adult for the time being. Birthday party prices are among the best in the Rochester area for a child's party
Cheri Zimmer Massella
Overall was good experience. The pizza is relish. However having to pay 2.50 for an extra cup is ridiculous, the prices are a bit high as it is and I wanted the kids cups for my grandkids and had to pay 1.79 extra which was fine as they can bring them back for free refills. But we had 2 adults and they wanted to charge 2.50 for one extra cup. That's crazy.
Trudy Hooper
I wont visit this place again. I like the one where i live much better. More to do for the kids and a bigger place. It was to crowded. And bathroom was dirty. Games kept breaking down.
Jim Gilboe
Had a good time for my granddaughters 3rd Birthday party. Ordered a ex large pizza for the adults, everybody enjoyed it. The kids had fun, and the staff were great
Deanna Fox-Heitmann
This place is awesome! My kids and grandkids love love love it :) it great we plan for the whole day eat dinner buy lots of tokens let them run of tons of energy and they sleep all the way home even our big Kids love this place it's always a great time for everyone ;) highly suggest for newborn to 100 years old tons of fun for everyone alike, something for everyone �
Jennifer Crouse
The kids loved it. We are from Oswego and met up with friends. Great place to get together and the kids can play. I don't have to worry about where they are and they cannot leave without me. My kids are 8 and 5 and love the little bit of independence I let them have lol.
Jim Peppard
It certainly has changed since the 1980s! But then again, so has childhood. I like the new "no token" policy.
Lakeisha M White
Very dirty, floors were sticky, some games didn’t work, and some of the employees seemed extremely annoyed with the customers. Shame.
Josh Clark
It was great, friendly and helpful staff, kids had fun and it was really clean. A great place for the family to go.
Bairbre Caitrín
We just loved everything about this Chuck E Cheese. The staff was super helpful and friendly.
Shaquea Walker
My son had a wonderful time..the pizza was very good, fresh and fulfilling..so yes keep up the good work !!!
Casey Howe
Everything was great. The only thing I could suggest, is a few more things for smaller kids to do, or play on.
Laurie Bushey
Staff was attentive and services were spot
on.
We have had 3 birthday parties there and each time a pleasant experience.
Valerie Schmitt
I bring my kids there often!! It's never clean an the locks on the bathroom doors don't work. Games are always broken!
Jackie Ann
We had a wonderful time. It was Mikayla's Gotcha "adoption " day. It was her choice other than Disney we brought a few of her friends and had a good time.
Jan Levenberg Feldman
A place of last resort for parents/grandparents of small kids in winter. Sub par food, not very accommodating, 3 machines/rides broke down during visit.
Basically an overpriced, hyperactive indoor playground but occasionally serves a purpose.
Christopher Curran
Asmerelda was our party host at the Hylan Drive location and was terrific from beginning to end..Thanks again,we will be booking another party in the future 😀😀😀
Brenda Fisher
The manager was very nice employees on the other hand needs to be trained on how to act in front of children. I was recording my grandson dancing with Chuck E and in the background you seen 2 employees fighting. Very disappointing. That not how to act in front of all those children
Swervekid Maine
It was a bit more room due to them remodeling....Nice service n staff was good
Mike Lee Snyder
Had a fun time going with my son for the first time. Needs to be a little larger and a little more private for parties. Had a couple parents argue with each other but they walked away fast. Kids were all great and the games were all fun.
Christine Marie
we where one of the first ones there and it wasnt even clean food on floor and the table we sat at was dirty. And the not all the games worked my kids love it there but its never clean and the couple people that worked there where just standing around and could have been clean up a little
Yolonda Sincere
Games were out of order. Or half broken. I got a combo with 4 drinks but only needed 2. Any other time they would allow me to get a chuckie cupb for the other 2. So the manager gave me a attitude about it so you want the cups or not she responded. My niece could barely place safe in the small kid area (she's 1.5) because kids that had no business in the area were climbing the outside of the jungle gym and rolling on top. The parents and staff were no help. I spent my money and felt ripped off smh
Michelle Vy
Everyone was extremely friendly and my kids had a great time. The manager was super nice also
Ruth Carter
Took 3 year old grandson for his birthday. Not much for him to do, yet there was lots of really small children there also. Too young for video games. Our greeter seemed to be doing everything from stamping your hand and taking orders and also saw her cleaning the bathroom. She was not very friendly or helpful.... won't be going back anytime soon!
Jamie Blaszkowiak
My twins love Chuck E Cheese! We normally go to the Greece location and Chucky comes out and visits the kids. My son loves giving Chucky a high five! Today we went to the Henrietta location and it was a nice place with more rides but Chucky never came out to visit the kids. Other than that I have no complaints. I appreciate that both locations are often pretty clean and the workers are always friendly.
Tammra Schiller
Great experience for my 7 year old son. Very helpful and nice staff. Recommend getting there early as it gets very crowded around noon on the weekends.
Lori Clement
Very disappointed with this place. Don't like the fact that chuckie only comes out for kids having birthdays. He came out twice while we were there and stayed back with the birthday kids. A few of the machines were broke and it was hard to find someone to fix. Won't go to that one again
Bee Ryce
Made my daughter's 5th birthday organized and stress free for me. The adults and kids loved it. My party planner's name was Marrissa. She was friendly and knew what she was doing.
Scott Rogers
Hi just wanted to say went there for my daughter's 8th birthday party her name is Haley she is deaf. Tanner the guy who hosted her party is fluent in ASL and made her party awesome and not just that he is very good with the kids. I had given the short notice that she was deaf and Nick the manager said he would have Tanner do it. You guys did a very good job I'm just wanted to make sure the company knew it
Emily Hilton
Had a good time came in with my daughter and my mom for Pizza and games . I believe the manager (the one with the pink dress shirt on and beard ) was Great! Was clean in there too ! Will be going again!
Robin Tokash Rudney
What a let down. The food was low rate and to be able to do anything you need tokens. Not sure what ever happened to the ball pit, but was disappointed there was none.
Lisa Burleigh
Awesome my 6 yr old Granddaughter had a great time!
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