Hml Seafood Restaurant

I was there right as dinner service began and things got busy. We had the lobster special, and everything was good. The food was served very promptly. Overall our experience, including the service was good, but it did seem like the restaurant was getting chaotic as the tables filled up. I'm not certain how this place handles being busy, but while it's quiet it's pretty good. They could probably stand to clean the bathroom more often though, much like most other Chinese restaurants I've been to.

WORST SERVICE in RICHMOND especially the GENERAL MANAGER My families will go for Dim Sum from time to time due to their special set. Last week, we had a birthday event for over 80 people and we went to book about a month ago. When the time we book the table, the Manager named Tommy reacted very nice and promised few of our requests such as block a small area for us to have better privacy, free soft drinks, allowed us to have 2 sets of their special lobster for each table... etc. Then 2 days before the dinner I went to double confirm the details with him, he then told me that he could not offer anymore the special lobster sets and need us to order from the regular menu and with min over $300 per table. Of course, I complained and had a very bad experience with his altitude. Finally we had to change to the regular banquet menu with over $300 as we have already sent out invitation to all our friends and families. However, the nightmare not over. When we arrived the venue, he hadn't enclosed a small area for us, 2 tables are even located at the cordial. When we tried to request on fixing them, Tommy simply said nothing he could do especially enclosing the area as it is not convenience for their staff to walk around.... The whole dinner they seem rushing and not relax at all, worst part was they suddenly dimmed out the whole restaurant lighting right after the distributed the cake for the guests. You could tell they were signaling us to leave. Finally he had charged us the soft drinks and he denied that he had promised to be free when we questioned about it. It was so embarrass to our guests especially they dimmed out the light and it was just about 9pm...I would never go to that restaurant anymore.

This restaurant is the worst dim sum place in Richmond I have been to. The hostess was incredibly rude and yelled at our group when we asked politely for a 4 person table. She screamed at us for interrupting her because she was busy. Of course you are busy in the restaurant, but this is your job...screaming when you're stressed at customers doesn't generally help situations. Would not recommend to anyone. There are plenty of better places in Richmond.

The price, taste and varieties for Dim Sum are good. In winter, don't take the tables close to the cashier/entrance area as their heating system poor around that area. So it is very chilly. The female captain may not intentionally to be mean to customers but lack of customer service training so sometime she is annoying. I still recommend it for causal meeting as the price is right.

We have 20 people with two tables. The waiters don't care the customer feeling and madness 1. We asked for the glasses for the wine, all waiters no response from the start to the end of dinner. 2. The waiters always said you can eat slowly, but they disturb the customers with moving around the dishes and collecting the foods while we are still eating. 3. When we pay the bills, the waiters just leave the bills at the cashier with no person there and we wait for at least 10 mins at our table, finally he said the bills are waiting for you at the cashier (but no person at cashier) 4. When we using the turntable, the waiters said don't use it, because of the dishes may damage and they will costs us $10 each. 5. After both bad experiences, we decide to not paying the tips and the waiters said no tips then don't come next time.

Great dimsum every time, especially their durian pastry. I saw some guests order 10 durian pastry dishes and finished them all, and that's when I tried it. It was the best I have ever had. They always have a discount going on so their dimsum is always cheaper than listed price. Parking can be difficult but this place is worth it. Lots of seating.

Horrible customer service. We put our names down to Ming so we could wait to be seated. We stood there waiting for awhile while new people coming on the list got seated first. Later we found out she "didn't see us" and proceeded to seat other people; even when we were right in front of her. Also when we had our meals the beef balls were still raw...