Tim Hortons

We have experienced the worst customer experience at this location today. There was a lady named Fatima was so much rude. She was taking order and talking behind in in her own language.While ordering we were just asking for extra cream when she got so rude and show the bad attitude. Even after that ,she was kind of laughing on us and staring at us very badly to show that she insulted us. Her behaviour spoil our whole day. People visit to refresh their day with a coffe but due to these kind of employees make their day worst . It is becuase the store is inside the airport due to which people need ti visit but otherwise if i got a chance. I will never ever visit to this place .

Worst customer service my hash brown was hard as hell couldn’t even chew it.went to show the manager that it was my lunch hadn’t eaten anything and look at hash brown I swear just a general feedback she was worst didn’t even let me speak and said don’t yell at me she was trying to play victim card speaking in own language like why would you do that. Didn’t eaten my lunch even and this was manager’s behaviour what else you can expect. She was very confident in treating me like that.

The cashier was wearing gloves while taking cash and using the same gloves to pick up doughnuts and muffins. There were some guests before me, who were served with food that is cross contaminated with germs. I told the lady who helped me if she used waxies for my muffins, she said yes but I doubt it as I'm watching her while picking my items. She replaced my muffins of course for I will not feed to my son dirty muffins. She shouldn't wear gloves if she is taking cash or she can replace new pair gloves every transaction. It is a food safety issue that has to be addressed.

came around 11:30pm asking for a small hot chocolate and bagel with garlic cream cheese. instead of taking my order, the two girls in the booth were talking and laughing around while there were multiple people in line as well! after a couple of waving hands, they finally came up to the till and inaccurately took my order.