Dunkin'

This place is not getting the respect it deserves. The donuts are super fresh. The employees are very helpful, clean, busy and full of energy. A group of 4 of us come in Sunday morning to an all girl crew. These women displayed no attitude and work great together. They were a little slow but that was due to lack of organization. Just one hour of training can fix that. Dunkin Donuts 🍩 is known for making donuts every hour in Queens New York. Looking around the place the donuts do not look like they have been sitting around long. They tasted freshly made. The floors were clean. Behind the counter was clean. The work area could have been cleaner considering this is where they may lay down your food. All in all. My first visit to DD in richmond was a 5 star experience.

I recently took over this store as general manager in February of 2022 and have been steadily working towards turning the store around. Thank you to all the customers who are being patient and who continue to come back every single day. There have been a lot of mishaps, with a broken ice machine and a broken drive through register, but now that those things have been fixed I can only hope to raise the standards of the store and It’s employees. I’m working on retraining the current crew I have and also hiring new faces, although we will still be trying to get you in and out of the store in a quick manner. I do apologize as some days we are understaffed and take a bit longer with you orders, we will “grind” even harder on days we’re short staffed though. Also all donuts are delivered from a bakery, the only ones we make in store would be maple and double chocolate as well as the cruellers. We have nothing to do with the icings of the donuts, especially the filled donuts. If you plan on making a large order(3 or more dozen) please call 48 hours in advance so we can have your order for you and ready when you come pick it up and we can account for the order with our bakery. Thank you