Wendy's

5212 Brook Road, 23227 - Richmond
Recommended by Sluurpy: 2021
🏆 #702 of 978 restaurants in Richmond
Updated on
€€€
Known for: sit down Sit down
★★★★★ ★★★★★
3.5/5
2323 recommendations

Sluurpy Quality Index

PROPRIETARY
Popularity
100/100
Quality
48/100
Data Completeness
67/100

Verified Dish

Add Missing Dish

3.5/5
Sluurpometro: 70/100
Sluurpy Score
2,323 total reviews
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4.0/5
3 reviews
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2.3/5
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4.0/5
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Rating distribution

5★
1
4★
1
3★
1
2★
0
1★
0
🚚 Delivery 🥡 Takeout 🍽️ Dine-in Wheelchair accessible Accessible restroom 😊 Casual 👥 Good for groups

💬 What people say

Drive thru 54 Management 21 Cashier 18 Nuggets 17 Cold 16 Bacon 11 Breakfast 11 Dining area 8

Contact Information

📞 Phone: +1 804-264-7060
📍 Address: 5212 Brook Road, Richmond

🕐 Opening Hours

Open now Closes at 10:00 PM
Monday1 06:30 AM - 12:00 AM
Tuesday2 06:30 AM - 12:00 AM
Wednesday3 06:30 AM - 12:00 AM
Thursday4 06:30 AM - 12:00 AM
Friday5 06:30 AM - 12:00 AM
Saturday6 06:30 AM - 10:00 PM
Sunday7 06:30 AM - 12:00 AM

Google Reviews

3.3/5
★★★
1,139 Google reviews
L

Linda Chavis

★★★★☆ 4/5
All I got was half of order fries all the short ones nuggets were cold cashier didn't know how to count money she hit wrong button she says gave her 20.60 order was 6.60 come on rocket scientist sad told her 14.00 change she had to wait for manager WOW. Won't b back really disappointed 😔
Google
J

john bender

★★★★☆ 4/5
Good food friendly staff.
Google
K

Krystal Goode

★★★★★ 5/5
Drive thru was quick, service and definitely UNFRIENDLY.. VISIT
Google
D

Doug Griffin

★★★★★ 5/5
I think I was the first car through the drive thru for lunch and got a great burger; very quick, no hassle.
Google
E

Erin Faith

★★★★☆ 4/5
Fries are great. Lines are always really long inside and in the drive through. Food is cold sometimes
Google
R

RizziiRizzoRizzle Rizz3x

★★★★★ 5/5
Use Apple Pay or a Virtual Card to check out with and it won’t charge your account. I think their scanner is broken lol Free food! (Done it 8times this week) $5 - $30 buys Only reason I’ll give it 5stars other than that I would give 0. This place sucks, customer service sucks.
Google
Z

Zenovia Henley

★★★★☆ 4/5
Half of the time my fries are hot but the container is always under filled. Customer service is ok and mostly friendly. When I order by Uber Eats my food is always much better, fresh, hot & fry container filled. I hate that the condiments are put in the bag on top my fries or nuggets. Its disgusting. Even if I say no condiments its always there. Otherwise I have no problem with this establishment.
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Google
J

Jace Windu

★★★★★ 5/5
I like this and the location down the rd. My experiences there have been better than the other rivals in the area- the staff acts like they have at least a modicum of home training unlike the rest. Anyway, food was hot and good to go, didn’t take long. Will come again.
Google
S

S

★★★★★ 5/5
My rating concerns the kindness and respect that I saw a customer treated with today, a customer who obviously had some impairment which affected her ability to communicate well, making her appear rude and demanding. Even though it was evident that she was impaired, it would have been easy, and maybe even understandable, for the young woman cashier to become impatient, but she was the opposite, patient and helpful. I hope the store manager reads reviews. If so, please commend the young lady who was taking orders on Saturday, December 7th at around 2pm.
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Google
C

Cevet Daphvir

★★★★☆ 4/5
11/16-6PM= Amazing experience, I called about the other night, and the GM-Jeannette was just great. She was extremely understanding and helpful, really went above and beyond to apologize and make up for the other nights' awful experience even though she wasn't even there that night. All I wanted was to explain what happened, and I genuinely didn't expect any sort of compensation or apology, but she had me come in with my receipt and made it up to me anyways. (Always keep your receipts folks!) Originally my rating was a 2/5, but it's definitely a 4/5. Eventually I'll be updating it again after a few more visits, and hopefully it'll be a 5/5 by then. The morning crew is generally amazing, last night and tonight were my first times dealing with the late/night crews. There's definitely a huge customer satisfaction difference between the two, hopefully they can figure out how to make them consistent. 11/15-9:30PM= Absolutely awful experience, I will gladly explain in more detail if anyone wants. But I'm choosing to leave this vague because of the post above. Mainly cause there's a word limit and I can't fully explain it.
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Google

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