El Pollo Loco

I've always been a fan of El Pollo Loco but now that I'm a vegetarian i find I don't patronize as often as I used to. So surprisingly the other day I found out that they have vegetarian meatless burrito. It was oh so delicious. I can't wait until my next visit to El Pollo yo try there burrito again.

I orderef the shrimp taco box. The shrimp was dry and tough. The Taco itself was dry inside. There was more rice than beans, and the beans were dry without any juice. I had lemonade and it tasted like that were chemicals in it instead of lemons. I exchanged the lemonade for raspberry tea and the syrup and it was so strong I would have got a sugar rush. They obviously don't try it before they sell it! The fries were good that I ordered separately. I was really disappointed as Pollo Loco used to be my favorite restaurant until I moved away.

Erratic food quality and terrible customer service. One time the food will be excellent and the next time the chicken is so dry as to be uneatable. What does not change is the lousy customer service. My last three times I have been there they have not given me a receipt. This has caused me to lose points towards awards. In my last three orders they have failed to give me the salsa I asked for. Managers do not appear to know what they are doing.