Panda Express

Ordered dinner and found myself greatly disappointed when I got home. As shown by my picture, I ordered Super Greens & Teriyaki chicken plate. They were placed in takeout boxes instead of a "plate". The food was cold, there was no teriyaki sauce, and the broccoli and cabbage were hardly cooked (3 pieces were cooked well). I don't pay $40 for barely cooked, cold food. I am too tired to go back and demand a refund, but SHAME ON Y'ALL!

I wanted to place a fairly simple order: teriyaki chicken and rice. The cashier made it seem like I should have known that their grill has been down for weeks. She said “our grill is still down—it’s been down for weeks”. I told her I’m not from the local area, and wouldn’t have had any way to know that. 1. I’m baffled the management of this location of a fairly reputable chain chooses to operate without a staple item on the menu. Fix your grill. 2. The employees need to grasp that not everyone is a local, and a gentler tone would garner more business. I offered feedback to the employee, who said “what?” And turned the microphone off. I decided to not place an order, nor will I return. Panda Express is a good restaurant with good food, but the Prattville location is one to miss.