Panda Garden

The staff has always been friendly and the service is very quick. Usually the food is really good. But today I got sweet and sour chicken, fried rice and an egg roll. This is what I normally get.The rice was good. The chicken and egg roll however wasn't very good. This is the first time that I haven't liked the food there. So not sure what the problem was. I'll go back though and see if it was just an off day.

On 26 June me and my family order the phoenix combo, crab rangoon, fried chicken, shrimp fried rice, sesame chicken with SFR and the majority was not edible. The chicken was old, the spicy shrimp looked lime mush and was not good, the general TSO was gummy and so was the sesame chicken. Even the white rice tasted like the cheap version.. to top it off, when I called to express my dissatisfaction, the owner adamantly said "no refund" so needless to say, my family and I will not patronize this establishment again.

We stopped in while working in the area. The food was about mall quality. All right, but nothing amazing. The chicken seemed to be a little chewy. The wait was about 15 minutes from order till it was brought out. Seemed like a while. I would give the customer service about a 2 out of 5. When we ordered the woman seemed annoyed. No niceties whatsoever. When the food was brought out we said thank you, but she just dropped it on the table and turned around. There was no sweet tea. Their fridge appeared to have some white cups labeled unsweetened, but I'm not sure what that was about exactly. We will probably not eat here again unless we are dying for Asian style dishes by Lowes. Update: We ate here again. Customer service and food were both worse than before. Everything had the same nasty sauce on it. The cashier looked at us like we were idiots while ordering, only talking to the other worker. We will not return again.

I ate in during my lunch break. The place looked clean. I got my order of sweet & sour chicken within 10 minutes & it was piping hot. The coke tasted ok. The food, however, was very bland. I even tried an egg roll, & it was bland as well. The portion size for the price was great, I just wish the food had tasted better.

I thought that the McDonald's on Broadway in Knoxville was the worst. Now Panda Garden on Callahan is a close competitor. My family ended up at Panda Garden on 1/30/2022 because every other restaurant in the Callahan/Clinton Highway area was slammed. Now I know why we were the only ones there. Their food is mediocre at best, and their customer service is right up there with the worst I have ever experienced. They use a speaker system through a plexiglass barrier which is very impersonal. They did not greet us when we approached. We repeated our order several times. The woman who took our order frequently interrupted us. The cost was ridiculous considering we didn't order that much. After they had prepared the food, they stacked everything up high on a single tray. My husband had to go get our tray and perform a balancing act to get everything to our table without dropping anything. Both things that I ordered were wrong. I ordered PLAIN lo mein. I was very clear in telling them that I do not eat meat and do not like vegetables. I also said that I wanted plain white rice. Again, I requested no meat and no vegetables. I ended up with lo mein AND rice completely covered with vegetables. I decided that I would save the rice for my mom, but I took my lo mein up to have it replaced. I reiterated what I had ordered. I did not get an apology or even a statement that they would fix my food. Instead, I got a mean look and an attitude. After I sat back down, my husband commented that two egg rolls were missing from the order. He went back up to ask for the egg rolls. A woman tried to say that we didn't pay for them. He told her that two of the meals came with an egg roll (each). That's what the menu says, AND that's what the woman who took our order said. One of the women followed my husband to inspect our table and our food. (Seriously.) She continued to argue. She finally gave my husband one egg roll - not the two that we were supposed to get. She also brought a corrected order of lo mein. She plopped it on the table (the opposite side from where I was sitting) and just walked off. The lo mein was NOT good. We never did receive an apology - just bad attitudes. Listen, my husband and I have made it to our early 40s without a criminal record. Neither of us has even had a speeding ticket in over 20 years. Do you really think that we would start a life of crime by stealing egg rolls?! COME ON! Disrespectful employees and subpar food. We will NEVER go back.