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Google Reviews
174
Google reviews
Unfortunately won’t be visiting this place again even though it’s super close and convenient. I understand they may be short staffed, so slower service is understandable. My issue is if it’s going to take you a while to get my food at least get my order right and don’t give it to me in a sloppy manner. My bagel was definitely not toasted, had cream cheese everywhere and was shoved in a bag and the sandwich we ordered was a mess, everything falling off. And got my drink order wrong, not sure how you mistake pomegranate for orange….
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Unfortunately the service was disappointing and leaned toward the rude side. I had to ask for my receipt. Our hash browns were cold and my bagel, while I did request double toasted, was charred and not edible. Not sure I would return for anything beyond the Timbits or doughnuts using the drive through only.
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Once again we did not get what we ordered. I ordered the honey dipped cake donuts but received some old raised donuts. I say old because there was dried pieces of glaze on them.
Google
Let's just say these people (employees) are so incompetent! Let's talk about attitudes. I heard an employee yelling and cussing about their schedule, unprofessional. They were slamming orders on the drive thru counter. I ordered a combo the dumb broad charged me almost seven dollars for a disgusting cold sandwich. When I called the rude cow said I only charged you for the sandwich. I clearly said combo, that includes a side and a drink. Rude! Rude! Rude! You have one job to do, serve me my correct order. I teach 5 year Olds smarter and more competent then the current staff. FYI, don't just close the lobby, close the whole establishment. Why keep it open. With people who clearly are...what's the word? Lazy and just plain stupid. I swear they have the competency of a door knob.
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TWICE within the past month, I've ran into an issue where I place an online order, I go to pick it up and I'm told that they're not selling an item that was on my order. Definitely very frustrating. Would be nice if you show on your app if you're sold out of something before I put it on my online order, then go to pick it up and then be told "I'm sorry! We're not selling this item right now." Be better!
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Most of the workers here act like they're being bothered or don't want to be there. Along with that I have recently gotten a breakfast sandwich on 3 separate occasions and the eggs have been GREEN. Tried to contact a manager or whomever was in charge and they acted like they didn't care. Like it was a burden to complain about bad eggs (things that can make your customers sick). I will no longer be patronizing this establishment as the quality has crashed and burned within the last 2 years.
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The lobby is constantly closed for various reasons (remodeling or "unexpectedly") and too often they have issues like "not serving sandwiches today."
I'd consider heading south down Sawmill to the location on Hard and Sawmill if you want a Tim Hortons fix.
Google
They complain when you buy a bulk order of coffee and doughnuts. They ask you to call ahead and we do but they never answer. So then you show up to order it and they complain.
Google
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