Panera Bread

We walked in about 5 min. before closing and the staff was extremely nice and accommodating! They let us order and eat our food close to 20 min. after closing. One soup wasn’t warm enough and the other a little too hot but both were very delicious. Slightly overpriced but the warm and comforting atmosphere made up for it.

Waited 15 minutes for my buzzer to indication that my food was ready to pickup, but I had to go up and ask. It was sitting on the counter for who knows how long, at least the soup was still warm. The food was good, but price is too high for what you get. The trash can was full and overflowing. Yes, it was at lunch time, but step your game up.

We ordered lunch today for the office. All got here in a timely manner. David the delivery driver seems nice. However. a Muffin was missing from the order. No big deal I figure I just call and have them refund me the 2.69 for the muffin. After a 5 min conversation about the muffin. They put me on hold for 12 minutes. to come back and tell me they can write it down in case I come in later and ask for it or have someone delivery it to me. I asked again can you not just do a refund. She told me no. To do a refund, even for that small amount we have to get a district manager involved and that is a several day process. This is just crazy to me. in the 17 minutes of time I spent talking to your employee you payed them more than that. If you don't trust local manager to do a refund for less than 3 bucks I think you got bigger problems. WOW I just don't understand. I would love the opportunity for someone at Panera to respond. Based on how they do things That is something only the corporate mail supervisor can do. lol

Wow, this was just a bad experience. I have eaten at many Panera’s and always had a positive experience. They sold me something that although was still on the menu, chicken tortellini, hadn’t been sold in the restaurant for 6 months - ok got that figured out so went with a different option. It was then served cold so they did toss it back in the microwave?? The restaurant was filthy, literally EVERY table was dirty. I asked them to clean a table, that never happened. There were at least 1/2 a dozen workers and never saw 1 person cone out and clean a table. I’m hoping I don’t get food poisoning. Steer clear!

My wife and I probably eat at Panera at least once a month. We love their salads and sandwiches. Lately it seems like it has become much more expensive and the service has gone down hill. Lunch for the two of us last week was $34 which seems high considering that they no longer have table service. Also, very inconsistent quality of customer service from visit to visit. This never was much of an issue in the past but something we will think about before quickly deciding to stop in for lunch in the future.

We're in the process of moving to the area and ate here for the first time. It seems like your typical Panera - very busy. They could have done a slightly better job with keeping up with wiping down the tables, but I can understand that it's hard to do with so many people in and out constantly. I know this is not up to any particular location, so I won't take away any stars, but I wish they had some better kid's options. I expect that we'll be eating here again, so I'll update the review as needed.

First, I waited behind an employee, making up her mind, about what she was having to eat while she was on break, along with, seemingly, every other employee. Finally, the cashier took my order. It was a grilled cheese sandwich, and tomato soup. That shouldn't be easily messed up, right? $8 sounds about right, doesn't it? No. $8 for the sandwich. No soup. Just the sandwich. After discovering the missing component of my meal, I waited while the whole staff seemed to be having a conference . I went down to the other end of the counter, and I managed to get someone's attention, without the use of a signal flare. I guess $8 is the price for a grilled cheese sandwich, there. After the staff's ineptitude, I am certainly not going to eat there again. I just wish o could give a ZERO star review.