Chipotle Mexican Grill

I had a frustrating experience here the other day when I placed a pickup order online. I ordered two different burritos. Burrito #1 for someone who is completely spice-intolerant and can't eat black beans without being stuck on the toilet for the rest of the day. Burrito #2 for someone who adds 3 different types of salsa and enjoys a blend of black and pinto beans. I pick up my order and the worker hands it to me. I ask, "Are the burritos labelled?" Worker says no and walks away without giving me a chance to respond. Awesome, it's now my job open and reassemble a tightly wrapped burrito after picking through the filling trying to find black beans. In COVID times. Just so I don't cause gastric distress in my lunch companion. How hard is it to write "salsa" or "black bean" on a wrapper? Please label your food.

Tonight I was treated so bad I’ll never return to this location. We visited the restaurant around 8:24pm well before the 10:00pm closing time. I understand restaurants running out of food items and being short handed. So, I was okay with them being out of cheese. I was going to come home and put cheese on myself. But then I saw an employee touch the trash and then start handling my food. Then I when they bagged our the was guacamole and salsa all over the outside of food. So, I kindly asked to speak to the manager. The manager was so disrespectful. He told me there was nothing wrong with my food and I don’t deserve a refund. I asked again nicely to be issues a refund and was called names as he walked away. I’ve been in his shoes and completely understand how frustrating it is to be short handed and and out items. Please be warned this location could get you sick. Please share!!!

They were completely out of a lot of things.The manager was very rude and would not give refund. The employees don’t wash hands before putting gloves on. Sherif was called but was not very helpful. There was no sign to say they didn’t have thing you until you had already started making your order. They were not cleaning the bane when it got messy so the food that was on the bane would end up on the food containers.

Burrito bowl or bowl of soup?!?? Ordered 3 bowls for myself and colleagues as i picked up the bag more than a quart of watery substance poured through the bag and almost lost my bowls of soup i mean burrito bowls….. maybe less water and more beans. I love chipotle and run into this quite often however this was very excessive.

Went there to order a bowl on December 19 and asked for kids bowl. The girl working was very sweet but she told me they don’t have kids bowl but they can make regular bowl into a kids one so I said okay just add half of everything you would add on a regular bowl. My regular size bowl had half of the contents and when she rang me up she charged me for the full price. I asked her isn’t the kids bowl for 4.95 she replied because we don’t have kids bowl we can’t give you that price. Either take the kids option out of your menu or be upfront with your customers.

I enjoy the food here! Tonight we ordered the 3 chicken hard shell tacos. I thought they tasted very good. The other night my boss ordered it for us and I had the chicken burrito fully loaded with pretty much everything on it. That was also good and the burrito was huge! Overall good food and good service I will be going back after not eating there for awhile. Glad I came back!