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Contact Information
📞
Phone:
+1 610-323-2105
🌐 Website:
https://www.chick-fil-a.com/locations/pa/gateway-at-sanatoga?utm_source=yext&utm_medium=link
📍
Address:
14 W Lightcap Rd, Pottstown
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Google Reviews
2,454
Google reviews
Just like every Chick-fil-A, great food! However, catering experience was less than stellar. All other Chick-fil-As that I have ordered from have called to confirm my order. This one did not, and when I called just to make sure my order was received, they were fairly rude, though did confirm my order. I then showed up and they were much more disorganized than I expected. Nevertheless, they provided all of the food and drinks. I may have forgotten to click that utensils were necessary. However, people make mistakes and I didn't appreciate the employee going out of her way to blame me. I take ownership for my mistakes and was very polite the entire time, just asking if I could possibly request utensils, regardless of why they were not already packaged up for us. There were also no sauces provided for my sandwiches. I have never had to request that before when ordering catering from other locations, but again, this restaurant informed me that they are not typically included. I even volunteered to pay extra for some sauces. With so many things that are not "typically" done at this Chick-Fil-A but are flawlessly executed at others, I'm starting to think this location is just not up to typical standard. I wasn't expecting them to provide me with a drink as I waited, help me carry bags to the car, or any of the excessively kind and pleasant things I've experienced when ordering catering from other locations. I just don't want an attitude and to have to haggle for a few sauces for all of my sandwiches and nuggets. As we left, the employee helping us was shouting something about needing to grow more arms. I assumed she was joking and quipped back , "I know, wouldn't that be the best" to which her completely frazzled and annoyed stare at me made it clear she was not joking. I will not be returning to this location. It was not a pleasant experience.
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Google
I was sitting at the table waiting for my food and the sun was shining in my face from a window 100 ft away, a nice associate asked if I wanted the shades closed, I said yes and she did it. That was nice, what other fast food place does that? No one.
Google
LOVE IT!!! They were soooooo nice with my little boy. And before I give them my name to wait for the order to be ready, it was on my hands. Like really guys?! Thats the best, outstanding fast service ever ever. Thank you so very much!!!
Google
I went to this restaurant (chick-fil-a) and got a spicy chicken sandwich deluxe meal (number two on the menu) with a sprite, I also had gotten a small box of chicken nuggets, noth of these were absolutely scrumptious and i enjoyed every lest bite of them
Google
Dirty tables, a big spill in front of the door that was there the whole time we were dining in. There were NO Napkins.....seemed like the managers were frazzled. Worse chick fil a experience.
Google
I love this Chick-fil-A restaurant. A staff are always kind. Facility is super clean. And my order is always correct
Google
I've never had a bad experience at Chick-fil-a. Best milkshakes ever. Staff is always happy and ready to help. Also they're extremely efficient!
Google
Quick, clean, awesome staff. Close to outlets, COSTCO and 422. It's their pleasure to serve you! ALWAYS! :)
Google
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